Subject: RE: Missing item issue- 6478852534
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Jed Conlocops2 <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Sree Adhikessavan <[email-masked]>, Shivani Rani <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 27 Jun 2020 13:55:55 +0000

Proceed manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Friday, June 26, 2020 9:26 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Sagaya Suresh Kumar <[email-masked]>; Jed Conlocops2 <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]>; Shivani Rani <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>
Subject: Re: Missing item issue- 6478852534

External email sender, please take precaution.
Hi Sachin,

Need your assistance regarding the following case as the issue is pending form more than 2 months.

Regards
Shakeeb

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "Jed Conlocops2" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 5 June, 2020 22:59:06
Subject: Missing item issue- 6478852534

Hi Team,

Kindly assist us on below case.

Regards,
Fauzan

________________________________
From: "Shivani Rani" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 5 June, 2020 20:00:30
Subject: Missing item issue- 6478852534

Hi Team,

Ticket number: 1044807
Problem Statement: Missing item issue
Order Date : Apr 7, 2020
Delivery Date: Apr 19, 2020
Order ID: 6478852534
Tracking ID: S000884809069

Issue Description: Customer reported that he has not received 1 item. However, we have shipped the all the 3 items.

The name of the missing item is #108240330 - - Juniors English and Arabic 3-in-1 Jumbo Sketching Easel and cost of it is SAR 106.

We have already escalated this case to concern team but did not get any response so far.

Kindly check and advise what can we do in this case as customer chasing us and he has only 1 order with us of amount SAR 237.

Thank you for your help.

Regards,
Shivani

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