Subject: RE: Missing item// 6477040126
From: Sachin Maheshwari <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Algaili Ahmed <[email-masked]>, Escalations Dxbteam <[email-masked]>, Abdulqader Ahmed <[email-masked]>
Date: Sat, 27 Jun 2020 13:51:14 +0000

Ok, process manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Saturday, June 27, 2020 1:35 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Algaili Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Abdulqader Ahmed <[email-masked]>
Subject: Missing item// 6477040126
Importance: High

External email sender, please take precaution.
Hi Sachin,

Problem Statement: Missing items
Order Date : 03-Apr-2020
Order ID: 6477040126
Tracking ID: 290083612447
Assistance Required: Need missing item
Issue Description: The customer placed order for 7 items but as per the customer he/she has only received 6 items, Under the consignment details we can see that all 7 items have been shipped/Delivered from our side.
The customer history: 1 ITEMS OUT OF 7 IS MISSING, CUSTOMER WANTS THE SAME ASAP. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.
The missing item is 161092489 - - Juniors Quest Rocking Walker the cost of the item is SAR 139.00.
We have escalated to warehouse many times but we have not got any response.

Kindly advice us if we can manually refund for the missing item.

Regards,
Algaily

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Sachin Maheshwari" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 20 May, 2020 11:49:21
Subject: Re: Missing item// 6477040126

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Algaili Ahmed" <[email-masked]<mailto:[email-masked]>>
To: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 16 May, 2020 09:27:10
Subject: Missing item// 6477040126

Hi Team,

Problem Statement: (Missing items)

Order Date : 03-Apr-2020
Order ID: 6477040126
Tracking ID: 290083612447
Assistance Required: Need missing item
Issue Description: The customer placed order for 7 items but as per the customer he/she has only received 6 items, Under the consignment details we can see that all 7 items have been shipped/Delivered from our side.
The customer history: 1 ITEMS OUT OF 7 IS MISSING, CUSTOMER WANTS THE SAME ASAP. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.
The missing item is 161092489 - - Juniors Quest Rocking Walker the cost of the item is SAR 139.00.

Regards,
Algaily

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