Subject: Missing item// 6477040126
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Algaili Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>, Abdulqader Ahmed <[email-masked]>
Date: Sat, 27 Jun 2020 02:35:02 -0700 (MST)

Hi Sachin, 

Problem Statement: Missing items 
Order Date : 03-Apr-2020 
Order ID: 6477040126 
Tracking ID: 290083612447 
Assistance Required: Need missing item 
Issue Description: The customer placed order for 7 items but as per the customer he/she has only received 6 items, Under the consignment details we can see that all 7 items have been shipped/Delivered from our side. 
The customer history: 1 ITEMS OUT OF 7 IS MISSING, CUSTOMER WANTS THE SAME ASAP. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 
The missing item is 161092489 - - Juniors Quest Rocking Walker the cost of the item is SAR 139.00. 
We have escalated to warehouse many times but we have not got any response. 

Kindly advice us if we can manually refund for the missing item. 

Regards, 
Algaily 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Sagaya Suresh Kumar" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Algaili Ahmed" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Sachin Maheshwari" <[email-masked]> 
Sent: Wednesday, 20 May, 2020 11:49:21 
Subject: Re: Missing item// 6477040126 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Algaili Ahmed" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Saturday, 16 May, 2020 09:27:10 
Subject: Missing item// 6477040126 

Hi Team, 

Problem Statement: (Missing items) 

Order Date : 03-Apr-2020 
Order ID: 6477040126 
Tracking ID: 290083612447 
Assistance Required: Need missing item 
Issue Description: The customer placed order for 7 items but as per the customer he/she has only received 6 items, Under the consignment details we can see that all 7 items have been shipped/Delivered from our side. 
The customer history: 1 ITEMS OUT OF 7 IS MISSING, CUSTOMER WANTS THE SAME ASAP. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 
The missing item is 161092489 - - Juniors Quest Rocking Walker the cost of the item is SAR 139.00. 

Regards, 
Algaily