Subject: Re: Knet refund issue id 830391
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], Harish thakor <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ammar Asif <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 27 Jun 2020 01:57:13 -0700 (MST)

Hi Team, 

Problem Statement: Refund Not Processed 
Order Date : Apr 4, 2020 
Order ID: 8380236696 
KNET refund ticket : 03268086 
Amount to refund: KWD 22.65 

Kindly do the needful 

Regards 
Shakeeb 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Wednesday, 24 June, 2020 18:18:18 
Subject: refund issue id 830391 

Problem Statement: Refund Not Processed 
Order Date : Apr 4, 2020 
Order ID: 8380236696 
Tracking ID: S001110760595 
Assistance Required: Need refund for customer. 
RMA: 53094438 

Hi team. 
the order was marked NDR and the RMA status is refund processed for a long time and there is no refund follow on in payment transaction history. i raised to finance team of kwait but there was no response. 

kindly look into the concern and do needful. 

regards 
ammar asif