Subject: Re: Partial refund imitated for NDR: Case id - 1201525 Order Number: 9782585414
From: Shakeeb Arsalan <[email-masked]>
To: Manish Kumar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Sat, 27 Jun 2020 01:51:46 -0700 (MST)

Hi Manish, 

I escalated to Jira https://landmark.atlassian.net/browse/REL-99651 
Please do the needful once they take action. 

Regards 
Shakeeb 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 26 June, 2020 22:57:29 
Subject: Partial refund imitated for NDR: Case id - 1201525 Order Number: 9782585414 

Hi Team, 

Please update us on the below concern as the customer is getting very upset now. 

With respect to the below RMA refund status for the two items (Alum Ginkgo Leaf Table - 40x33x54 cms and Mirror Top Console Table with Leaf Shaped Details - 112x37x83 cms) is still submitted to the warehouse. We request you to please confirm that you had received your order. 

Problem statement: Refund Not initiated yet for NDR order 

Case id - 1201525 
Order Number: 9782585414 
Order Created: 5/14/2020 
Tracking id - S001271494237 

Return request created: 5/26/2020 
RMA - 53095909 

Assistance Required: Process the refund on priority 

Kindly note that as per tracking the item has been returned to the warehouse on 5/26/2020 still the refund for the same has not been initiated. 

Regards, 
Manish