Subject: Re: Missing item issue / 6493585244
From: Shakeeb Arsalan <[email-masked]>
To: [email-masked], [email-masked], [email-masked]
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shivani Rani <[email-masked]>, escalations dxbteam <[email-masked]>, sachin maheshwari <[email-masked]>
Date: Fri, 26 Jun 2020 10:21:16 -0700 (MST)

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Sunday, 21 June, 2020 13:53:39 
Subject: Missing item issue / 6493585244 

Hi Team, 

Ticket number: 1122319 
Problem Statement: Missing item issue 
Order Date : May 22, 2020 
Delivery Date: May 30, 2020 
Order ID: 6493585244 
Tracking ID: S001336510602 

Issue Description: Customer reported that she has not received 1 item. However, we have shipped the all 2 items. 

The missing item is: 162056818 - - Juniors Circus Baby Walker with Toy Bar and cost of it is SAR 289. 

We have already escalated this case to concern team but did not get any response so far. 

Also, customer is having 1 order so far with us of amount SAR 300.60 

We have already escalated this case to concern team but did not get any response so far. 

Kindly check and advise what we can do in this case. 

Thank you for your help! 

Regards, 
Shivani