Subject: Re: Payment Issue: 8379881044
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>, [email-masked], [email-masked], [email-masked]
Cc: Seeta Seeta <[email-masked]>, Abhishek Sisodia <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Fri, 26 Jun 2020 09:33:31 -0700 (MST)

Hi Team, 

Kindly assist us on below case. 

Regards, 
Fauzan 

From: "Abhishek Sisodia" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Thursday, 25 June, 2020 15:48:01 
Subject: Payment Issue: 8379881044 

Hi Team, 

The customer placed an order with us on April 26, 3020 and it was captured and deducted successfully from my bank account but was not processed successfully so the order is pending On Validation. 

When asked the bank if the transaction is reversed back they asked for a transaction number for the reversal from our end. 

Please note that the customer will take the banking statement (transaction) and all our emails to the Consumer Protection Department to deal with this. 

Order Number: 8379881044 
Customer: Abdulwahab Alhomoud 
Order Created: Apr 26, 2020 

Order Status: ON_VALIDATION_CANCELLED 
Display Order Status: Pending 

Amount: KWD 40.51 
Wallet Name: KNET 

Issue URL: [ https://landmarkgroupservice.freshdesk.com/a/tickets/945706 | https://landmarkgroupservice.freshdesk.com/a/tickets/945706 ] 

Please look into this issue and sort it out asap. 

Thanks for the update. 

Regards, 
Abhishek Sisodia