Subject: Refund approval: Case id - 777006, Order ID: 6481976370
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 26 Jun 2020 09:20:38 -0700 (MST)

Hi Sachin, 

With reference to Oder # 6481976370 
Tracking ID: 290086094742 

Customer claiming that one item is missing. we have escalate to warehouse but not getting any response SMSA has update us that the one shipment has returned to warehouse as attached on attachment. 
The missing item is 162382410 - - Juniors Mattress - 132x70 cms SAR 132.00 

Kindly assist us if we can manually refund for the missing item. 

Regards, 
Fauzan 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 25 June, 2020 14:31:22 
Subject: Refund approval: Case id - 777006, Order ID: 6481976370 

Hi Team, 

Please approve the refund for the below item as the customer is threatening that he will raise a complaint to the ministry if commence as we are neither getting any response for the SMSA team nor the BS team. 

Problem Statement: As per the courier team the below item has returned to the warehouse 

Case id - 777006 
Order Date: 4/15/2020 
Delivery Date: 5/10/2020 
Order ID: 6481976370 
Tracking ID: 290086094742 

Item name: 162382410 - - Juniors Mattress - 132x70 cms 
Item cost: SAR 132.00 

Assistance Required: Process the refund for the above item. 

Regards, 
Manish