Subject: Missing item // 6478993001
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, M Ataullah <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 26 Jun 2020 09:07:41 -0700 (MST)

Hi Sachin, 

Problem Statement: Missing items 
Order Date : Apr 8, 2020 
Order ID: 6478993001 
Tracking ID: 290084549518 
as per Hybirs the item shipped from our end and delivered also the customer claiming he did not receive the below item, and courier team also confirmed that the shipment with all contained items has been delivered, 
The missing item is 162032135 - - Juniors Jesse Printed Carry Cot with Twin Handles (SAR159.00 ) 
Customer History; the customer has three order with us, and it's first time he is claiming this kind of issue. 

Kindly advice us if we can manually refund for the missing item. 

Regards, 
Fauzan 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 25 June, 2020 14:26:00 
Subject: Missing item // 6478993001 

Hi Team, 

Problem Statement – Missing item 

Tracking No : 290084549518 
Order ID – 6478993001 
Missing item : 162032135 - - Juniors Jesse Printed Carry Cot with Twin Handles 
Assistance Required; Need to Approval for refund 

as per Hybirs the item shipped from our end and delivered also the customer claiming he did not receive the below item, and courier team also confirmed that the shipment with all contained items has been delivered, 
Customer History; the customer has three order with us, and it's first time he is claiming this kind of issue. 

Regards, 
Ahmad