Subject: Proof of collection/Refund: Case id - 748073 Order Number: 6474133290
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Manish Kumar <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 26 Jun 2020 08:01:57 -0700 (MST)

Hi Sachin, 

With reference to order # 6474133290 
Tracking ID: 290082435514 

The following order was updated as Delivered but the customer confirms that she did not received and us per SMSA website (Shipment Has Been Returned To Shipper). 

Kindly advice us if we can manually refund for the order. 

Regards, 
Fauzan 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 25 June, 2020 14:13:42 
Subject: Proof of collection/Refund: Case id - 748073 Order Number: 6474133290 

Dear Team, 

Kindly note that we have not received any update on it. 

The following order was updated as Delivered but the customer confirms that she did not received it either authorize anyone else to do so on his behalf, 
kindly confirm the id of the person that collected it or arrange for re-delivery or process it for refund. 

Case id - 748073 
Order Number: 6474133290 
Order Created: 3/29/2020 
AWB - 290082435514 

Noting that this is a MOC case, kindly check and advice urgently. 

Regards, 
The Support Team