Subject: Re: Kent Refund/ On Validation Order 8388169854
From: Seeta Seeta <[email-masked]>
To: Ebrahim <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 26 Jun 2020 07:06:57 -0700 (MST)

Hi Ibrahim, 

If you look into payment transaction the amount is capured so in that case you need to take customer's bank details for refund. 

Payment Transactions 

Time 
Type 
Request id 
Amount 
Transaction status 
Transaction status details 

+ 
	
6/17/20 7:00 PM 
	
CAPTURE 
	
8388169854 
	
KWD68.66 
	
ACCEPTED 
	
COMMUNICATION_PROBLEM 

Thanks & Regards, 
Seeta Kunwar 

From: "Ebrahim" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 26 June, 2020 17:25:00 
Subject: Kent Refund/ On Validation Order 8388169854 

Hi Team, 

Problem Statement: On Validation Order 
Order Date : Jun 17, 2020 
Order ID: 8388169854 

Issue Description: The order was on Jun 17, 2020 but hybris status showing that it is on validation as customer already payed and the customer is chasing us for his order. 

Regards, 
Ebrahim Hageb