Subject: Refund Issue #6488510308
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Ala Hamood <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Fri, 26 Jun 2020 06:38:27 -0700 (MST)

Hi Team, 

With reference to order # 6488510308 
RMA: 33791827 
As per hybris the refund has been done from our end on 29 May 2020. but customer claiming that he still not received the refund. kindly check and and update us the status of refund. 

Regards, 
Fauzan 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 25 June, 2020 11:03:05 
Subject: ON REFUND_FOLLOW_ON SUCCESFULL 

Hi Team 

Problem Statement: ON_REFUND_FOLLOW_ON SUCCESSFUL Refund issue 

Order Date : May 3, 2020 
ticket id : 1233647 
Order ID: 6488510308 
Total Price: SAR846.50 
Identifier: APPLE_PAY 
Assistance Required: Need to check and refund 

Issue Description: The order is ON_REFUND_FOLLOW_ON SUCCESSFUL but the amount is Refund in Payment Transactions but the customer is no come in his account and he sent us statement bank so we request to check this your priority basis 

Best Regards 
ala aldin