Subject: Re: Refund Approval 9777178424
From: Shakeeb Arsalan <[email-masked]>
To: Sachin Gupta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 26 Jun 2020 04:33:33 -0700 (MST)

Hi Sachin, 

Please assist us closing the following issue as the case is pending since more than 2 months. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 11 June, 2020 20:21:18 
Subject: Re: Escalation for Ticket ID 779787 

Hi Team, 

Problem Statement: Missing items 
Order Date: 11/04/2020 
Order ID: 9777178424 
Tracking ID: 34179428182363 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 15 items but as per the customer he/she has only received 5 items, Under the consignment details we can see that all 15 items has been shipped/Delivered from our side. 

Customer history: 10 ITEMS OUT OF 15 ARE MISSING, CUSTOMER WANTS THE SAME ASAP. 

The missing items are all from Babyshop.The total value is AED 352.00 and the customer is with us from March 2020 and has done purchases worth 1,447.20. The customer is complaining for the 1st time. 

1. 162186514 - - Trolls Print T-shirt with Short Sleeves, priced at AED 23.00 
2. 162126789 - - Tweety Printed Short Sleeves T-shirt and Striped Pyjama Set, priced at AED 52.00 
3. 162136413 - - Juniors Future Print T-shirt with Short Sleeves, priced at AED 23.00 
4. 162136058 - - Hello Kitty Print Leggings with Elasticised Waistband - Set of 2, priced at AED 47.00 
5. 162212177 - - Juniors Sequin Detail T-shirt with Round Neck and Short Sleeves, priced at AED 31.00 
6. 162314291 - - Juniors Graphic Print T-shirt with Short Sleeves, priced at AED 31.00 
7. 162326225 - - Juniors Printed Leggings - Set of 2, priced at AED 31.00 
8. 162135986 - - Hello Kitty Print T-shirt with Round Neck - Set of 2, priced at AED 47.00 
9. 160625799 - - Juniors Full Length Leggings with Elasticised Waistband - Set of 2, priced at AED 28.00 
10. 162071715 - - Juniors Printed Leggings with Elasticised Waistband, priced at AED 39.00 

We have checked with the Conloc & Fetchr and they have confirmed that there was only 1 package. The customer is complaining that the package is only from Splash and he has shared the image for the same. He is complaining that Babyshop items were not received by him. Kindly advise. 

Regards, 
Nikhil. 

On Mon, 1 Jun 2020 at 23:00, Fauzan Ahmad . Musalman < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Nikhil. 

If Conloc and Courier have confirmed that they have shipped and delivered the all items kindly and customer still insisting that he has not revived the all items, escalate to concept head for refund approval with complete details. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 1 June, 2020 22:19:58 
Subject: Escalation for Ticket ID 779787 

Dear All, 
WIth regards to Ticket ID 779787, Order ID 9777178424, customer is complaining that he has received only 1 package from Splash and the Babyshop items are not received by him. 

We have confirmed from Conloc & courier and they confirmed that only 1 package was there, which was delivered. 

The Customer is still complaining that all 10 items from Babyshop are missing. 

Kindly assist. 

Regards, 
Nikhil.