Subject: FW: Refund Approval C&C order : 9771168892
From: Jessie Caparas <[email-masked]>
To: LMG OMS <[email-masked]>, "Vinodhini Chandrasekaran (TCS)" <[email-masked]>
Cc: "Fauzan Ahmad . Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Fri, 26 Jun 2020 05:35:30 +0000

Hi Team,

Can you please help get a proof of collection for this order?

From: Shakeeb Arsalan <[email-masked]>
Sent: Sunday, June 21, 2020 1:42 PM
To: Mike Bermingham <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Re: Refund Approval C&C order : 9771168892

External email sender, please take precaution.
Hi Mike,

Please advise regarding the following concern.

Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "mike bermingham" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 9 June, 2020 20:03:25
Subject: Re:  Refund Approval C&C order : 9771168892

Hi Mike,

Problem statement : Refund Approval
Order Date : Feb 24, 2020
Order ID : 9771168892
Store Code : Lifestyle50003
Total Price : AED160.00
Issue description: Customer placed C&C order on 24th of Feb, and requested us to cancel the order on 24th of Mar as was not able to collect due to the lockdown, However the order got marked as Pickup complete on 24th of Mar and the customer confirmed with us that he did not pickup the order.
the agent contacted the store to confirm whether the customer received the order or not but they did not revert.

Customer's History : It was the customer's first order, then he placed one more order on May 30th and was delivered successful.

Assistance required : Refund Approval.

Regards
shakeeb

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 1 June, 2020 16:40:27
Subject: Ticket ID 566916 - Customer claiming that the order was not collected by her

Dear All,
With regards to Ticket ID 566916, Order ID 9771168892, custom complaining that she has not picked the order from the store and asking to process the refund.

Raised the concern to Mike Bermingham, but no response.

Kindly assist.

Regards,
Nikhil.

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