Subject: RE: Missing item 6475938509
From: Sachin Maheshwari <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ammar Ali <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Thu, 25 Jun 2020 15:09:30 +0000

Process manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Thursday, June 25, 2020 6:23 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Ammar Ali <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Missing item 6475938509

External email sender, please take precaution.
Hi Sachin,

Problem Statement: Missing items
Order Date : Apr 1, 2020
Order ID:  6475938509
Tracking ID: 45761325083
Assistance Required: Need missing item
Issue Description: Customer placed order for 16 items but as per the customer he/she has only received 13 items, Under the consignment details we can see that all 16 items has been shipped/Delivered from our side.

162081364 - - Iconic Printed T-shirt with Round Neck and Short Sleeves (SAR27.00)
162329439 - - Giggles Floral Print Sleeveless Dress with Round Neck (SAR92.00)
162069938 - - Giggles Floral Print Sleeveless Dress with Round Neck and Zip Closure (SAR62.00).

we have escalated many times to warehouse but we have not get any response. Kindly advice us if we can manually refund for the items.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "suvadeep saha" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Ammar Ali" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 2 May, 2020 23:33:47
Subject: Missing item 6475938509

Hi Team,

Customer reporting that he hasn't received 3 items for the order #6475938509
Tracking ID: 45761325083
162081364 - - Iconic Printed T-shirt with Round Neck and Short Sleeves (SAR27.00)
162329439 - - Giggles Floral Print Sleeveless Dress with Round Neck (SAR92.00)
162069938 - - Giggles Floral Print Sleeveless Dress with Round Neck and Zip Closure (SAR62.00).

kindly check and assist us for the next step.

Regards,
Fauzan

________________________________
From: "Ammar Ali" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad، Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, 2 May, 2020 13:11:07
Subject: Missing item 6475938509

Hi Team,

Problem Statement – Missing Item
Order ID – 6475938509
Item ID –162081364  & 162329439 & 162069938 cost (181 SAR)

Assistance Required – Need the missing item

Issue Description: Order was placed on 01/04/2020, the Customer is claiming that he has received 13 items out of 16 items, Consignments show 16 items have been delivered Kindly check on this and advise us ASAP.

Regards,
Ammar Ali

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