Subject: Missing item 6475938509
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Ammar Ali <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 25 Jun 2020 07:22:46 -0700 (MST)

Hi Sachin, 

Problem Statement: Missing items 
Order Date : Apr 1, 2020 
Order ID: 6475938509 
Tracking ID: 45761325083 
Assistance Required: Need missing item 
Issue Description: Customer placed order for 16 items but as per the customer he/she has only received 13 items, Under the consignment details we can see that all 16 items has been shipped/Delivered from our side. 

162081364 - - Iconic Printed T-shirt with Round Neck and Short Sleeves (SAR27.00) 
162329439 - - Giggles Floral Print Sleeveless Dress with Round Neck (SAR92.00) 
162069938 - - Giggles Floral Print Sleeveless Dress with Round Neck and Zip Closure (SAR62.00). 

we have escalated many times to warehouse but we have not get any response. Kindly advice us if we can manually refund for the items. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Sagaya Suresh Kumar" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Ammar Ali" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 2 May, 2020 23:33:47 
Subject: Missing item 6475938509 

Hi Team, 

Customer reporting that he hasn't received 3 items for the order # 6475938509 
Tracking ID: 45761325083 
162081364 - - Iconic Printed T-shirt with Round Neck and Short Sleeves (SAR27.00) 
162329439 - - Giggles Floral Print Sleeveless Dress with Round Neck (SAR92.00) 
162069938 - - Giggles Floral Print Sleeveless Dress with Round Neck and Zip Closure (SAR62.00). 

kindly check and assist us for the next step. 

Regards, 
Fauzan 

From: "Ammar Ali" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad، Musalman" <[email-masked]> 
Sent: Saturday, 2 May, 2020 13:11:07 
Subject: Missing item 6475938509 

Hi Team, 

Problem Statement – Missing Item 
Order ID – 6475938509 
Item ID –162081364 & 162329439 & 162069938 cost (181 SAR) 

Assistance Required – Need the missing item 

Issue Description: Order was placed on 01/04/2020, the Customer is claiming that he has received 13 items out of 16 items, Consignments show 16 items have been delivered Kindly check on this and advise us ASAP. 

Regards, 
Ammar Ali