Subject: Re: Missing items//6485614680
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 25 Jun 2020 06:57:21 -0700 (MST)

Hi Team, 

With reference to the order number: 6485614680, the customer is complaining about 1 missing item but as per the hybris all items were delivered from our side. 

Missing item detail: 161092487 - - Juniors Horizon Foldable Baby Walker SAR 118. 

Can you please look into this case and assist us what action do we have to take in this case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 25 June, 2020 18:12:22 
Subject: Missing items 

Hi Team, 

Problem Statement: Missing items 
Order Date : Apr 24, 2020 
Order ID: 6485614680 
Tracking ID: 45944554541 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 27 items but as per the customer he has only received 26 items, Under the consignment details we can see that all 27 items has been Delivered from our side. 

The missing item is 161092487 - - Juniors Horizon Foldable Baby Walker (quantity 1) 

Regards, 
Ezzaldeen