Subject: Re: Missing items//6484927749
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 25 Jun 2020 06:39:17 -0700 (MST)

Hi Team, 

With reference to the order number: 6484927749, the customer is complaining about the missing item. However, as per the hybris the status is showing delivered. 

Missing item details are: 162125265 - - Moulded Decorative Oval Tray - 49x28 cms (quantity 2) SAR 218. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Thursday, 25 June, 2020 18:19:21 
Subject: Missing items 

Hi Team, 

Problem Statement: Missing items 
Order Date : Apr 22, 2020 
Order ID: 6484927749 
Tracking ID: 45945126835 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 28 items but as per the customer he has only received 26 items, Under the consignment details we can see that all 28 items has been Delivered from our side. 

The missing item is 162125265 - - Moulded Decorative Oval Tray - 49x28 cms (quantity 2) 

Regards, 
Ezzaldeen