Subject: Fwd: Arabic Language Test - Akram Ansari
From: HR Livesalesman <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Thu, 25 Jun 2020 04:58:15 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 25 Jun, 2020, at 13:34, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Akram Ansari / (+91) 7982883416 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I will apologize to the customer for my mistake & then proceed to rectify the situation.I will try to ensure that such an incident will not reoccur again & i will make sure that the order reaches to him on a priority basis. If the customer is still unsatisfied with my response then I will offer to give him/her a complimentary discount on the order as a goodwill gesture for the inconvenience caused to him. It is imperative to treat the customer with patience & politeness as that is what differentiates a good customer service from a great customer service.. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am a resident of Delhi. I was born & brought up in this beautiful city. From an early age, I was interested in Arabic language due to my cultural & religious affiliation with the language. I want to pursue my career in Arabic communication & translation. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	هناك أشياء خاصة التي تميز خدمة العملاء جديدة من خدمة العملاء اكبر. إنها مهم دائما لتعامل مع صبر و لطيف. رضا العملاء مهم لخدمة العملاء اكبر. يجب أن يكون حسي لمطالبهم و يجب أن نحاول أفضلنا ليوفر لهم. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	انا جيد في اتصال الغة العربية و ترجمة. انا أعمال بجد لضمن لخدمة العملاء اكبر. ان لطيف جدا و صبر في تعاون مع العملاء. انا محترف مع عملي. أتكيف بحسب موقف ليوفر خدمات جديدة ة. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	انا سكان في مدينة دلهي بالولاية. سافرت مومباي. هي اكبر مدينة في الهند. لديها أيضا اكبر جميلة شاطئ. هناك كثير ممثلون بوليوود الذين يعيش في مومباي. هناك كثير هندي الذين يزورون لعمل. لديها عدد كبير من سكان مقارنة دول آخر. هذه مدينة معرفة أيضا المدينة التي لا تنام أبد. هذه عاصمة الاقتصادية في الهند. اريد ان ازور في هذه مدينة في المستقبل انشاء الله.