Subject: Re: POD& REFUND APPROVAL REQUEST// 6453845221
From: Algaili Ahmed <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 25 Jun 2020 04:56:05 -0700 (MST)

Please advise for the next step of action 

From: "Shipa Delivery Support ([email-masked])" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, [email-masked], [email-masked] 
Cc: "Shakeeb Arsalan" <[email-masked]>, "algaili ahmed" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 24 June, 2020 23:26:27 
Subject: RE: POD& REFUND APPROVAL REQUEST// 6453845221 

Dear team, 

As per the system, the order was delivered to the end customer successfully. Please check again from your end. 

Best regards, 

Akram Wahdan 
Customer Care 
[ https://www.shipa.com/ ] 
M: 800 SHIPA 
[ https://www.shipa.com/ | www.shipa.com ] 
From: CST000000006 Shipa Customer Customer <[email-masked]> 
Sent: 24/6/2020 3:30 PM GMT+03:00 
To: [email-masked]; [email-masked]; [email-masked] 
Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked] 
Subject: POD& REFUND APPROVAL REQUEST// 6453845221 

Hi Team, 
Kindly share the POD of the below details. 
Tracking ID: S000269666238 
Order ID: 6453845221 
The order was shipped from our side on 11/26/19 and as per shipa website the order delivered to customer on 30/11/2019, But customer claiming that he has not received the order, Kindly check and share with us the POD and customer ID. 
Regards, 
Fauzan 

From: "Algaili Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 24 June, 2020 09:20:13 
Subject: POD& REFUND APPROVAL REQUEST// 6453845221 
Hi Team, 
Problem Statement: Need POD 
Order Date : Nov 25, 2019 
Order ID: 6453845221 
Tracking ID: S000269666238 
Assistance Required: Need Urgent POD 
Issue Description: The order was shipped from our side on 11/26/19 and as per shipa website the order delivered to customer on 30/11/2019, But customer claiming that he has not received the order, Kindly check and share with us the POD and customer ID. 
Regards, 
shadab