Subject: Re: Missing items/ 6485085425
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, asjad hussain <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 25 Jun 2020 04:37:38 -0700 (MST)

Hi Team, 

With reference to the order number: 6485085425, the customer is complaining about the 2 missing items. However, as per hybris we can see that all items have been delivered to the customer. 

So can you please check and let us know what action do we have to take in this case. 

Missing items details: 
1) 162056817 - - Juniors Circus Baby Walker with Toy Bar SAR223.00 
2) 161619124 - - Disney Minnie Mouse Printed Baby Stroller SAR153.00 

Thanks & Regards, 
Seeta Kunwar 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Tuesday, 16 June, 2020 20:12:08 
Subject: Missing items/ 6485085425 

Hi team, 

Problem Statement: (Missing items) 
Order Date : Apr 22, 2020 
Order ID: 6485085425 
Tracking ID: S001021141603 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 9 items but as per the customer he/she has only received 7 items, Under the consignment details we can see that all 9 items has been shipped/Delivered from our side. 
Customer history: 2 ITEMS OUT OF 9 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing items are: 
1) 162056817 - - Juniors Circus Baby Walker with Toy Bar SAR223.00 
2) 161619124 - - Disney Minnie Mouse Printed Baby Stroller SAR153.00 

Regards, 
Asjad