Subject: Refund approval: Case id - 777006, Order ID: 6481976370
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 25 Jun 2020 02:01:22 -0700 (MST)

Hi Team, 

Please approve the refund for the below item as the customer is threatening that he will raise a complaint to the ministry if commence as we are neither getting any response for the SMSA team nor the BS team. 

Problem Statement: As per the courier team the below item has returned to the warehouse 

Case id - 777006 
Order Date: 4/15/2020 
Delivery Date: 5/10/2020 
Order ID: 6481976370 
Tracking ID: 290086094742 

Item name: 162382410 - - Juniors Mattress - 132x70 cms 
Item cost: SAR 132.00 

Assistance Required: Process the refund for the above item. 

Regards, 
Manish