Subject: RE: Missing items #8374092031 Ticket #592481
From: Ansari Munawar <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, Midhun Madhu <[email-masked]>, ecom cpkuwait <[email-masked]>, ecom cskuwait <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Jessie Caparas <[email-masked]>, Mustehsan Siddiqui <[email-masked]>
Date: Thu, 25 Jun 2020 08:51:13 +0000

Dear Fauzan,

Details were already updated in the tracker and we called customer and she denied to take the items.

Please refer attach email and screen shot.

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Wednesday, June 24, 2020 1:26 PM
To: Midhun Madhu <[email-masked]>; ecom cpkuwait <[email-masked]>; ecom cskuwait <[email-masked]>; Ansari Munawar <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Seeta Seeta <[email-masked]>
Subject: Re: Missing items #8374092031 Ticket #592481
Importance: High

External email sender, please take precaution.
Hi Team,

any update on below case. we have added the details to the missing item sheet. and customer come back to us kindly check and do the needful.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "ansari munawar" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 17 April, 2020 17:42:59
Subject: Missing items #8374092031 Ticket #592481

Hi Team,

Problem Statement: Missing items
Order Date : Mar 24, 2020
Order ID: 8374092031
Tracking ID: 100040876883
Assistance Required: Need missing item
Issue Description: Customer placed order for 8 items but as per the customer she has only received 5 items, Under the consignment details we can see that all 8 items has been shipped/Delivered from our side.

The missing item is
160833130 - - Juniors Swish Basketball Shoot Out Toy (KWD13.75).
153328025 - - Juniors Kitchen Set (KWD10.25).
156848301 - - Juniors Drawing Stand with Double-Sided Board (KWD12.90).

Customer Name: Maram Alenzi
Contact No: +96555111361

​

Regards,
Fauzan

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Subject: RE: Customer missing item denied to take
From: Ansari Munawar <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Midhun Madhu <[email-masked]>, Reddy Prasad <[email-masked]>
Date: Thu, 25 Jun 2020 08:46:35 +0000

RMA request done for the item found in POSTA PLUS NDR Stock.

Once RMA received we process the returns

From: Jessie Caparas <[email-masked]>
Sent: Wednesday, June 24, 2020 1:28 PM
To: Ansari Munawar <[email-masked]>
Cc: Midhun Madhu <[email-masked]>
Subject: RE: Customer missing item denied to take
Importance: High

Hi Ansari,

RMA # 43182040

All RMA requests that you have been sending, I trust that you are processing these to refund right?

From: Ansari Munawar <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 23, 2020 9:03 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: FW: Customer missing item denied to take

Need RMA number

From: Ansari Munawar
Sent: Monday, June 22, 2020 11:01 AM
To: ecom cskuwait <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; Joby Puthiyedath <[email-masked]<mailto:[email-masked]>>; Wasim Qureshi <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer missing item denied to take

Dear Jessie,

Please provide the RMA number to process return

From: Ansari Munawar
Sent: Sunday, June 21, 2020 7:29 AM
To: ecom cskuwait <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; Joby Puthiyedath <[email-masked]<mailto:[email-masked]>>
Subject: RE: Customer missing item denied to take

Dear Jessie,

Please send RMA number we will process the returns.

Regards

Munawar Ansari

From: ecom cskuwait <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, June 20, 2020 9:05 AM
To: [email-masked]<mailto:[email-masked]>
Cc: Reddy Prasad <[email-masked]<mailto:[email-masked]>>; Midhun Madhu <[email-masked]<mailto:[email-masked]>>; ecom cpkuwait <[email-masked]<mailto:[email-masked]>>; Joby Puthiyedath <[email-masked]<mailto:[email-masked]>>; Ansari Munawar <[email-masked]<mailto:[email-masked]>>
Subject: Customer missing item denied to take

Dear Jessie,

We found the below missing item area but customer denied to take the item and request for refund.

Please initiate the refund for below items.

350

8374092031

100040876883

592481

Missing Items

160833130

Juniors Swish Basketball Shoot Out Toy

        KWD13.75

Maram Alenzi

96555111361

block 2 street 7 house 1023 Avnu 8

        Item

Item will be arranged

customer order found and it will be send to CP Sulaibikhat

                Called customer many times but no answer

351

8374092031

100040876883

592481

Missing Items

153328025

Juniors Kitchen Set

        KWD10.25

Maram Alenzi

96555111361

block 2 street 7 house 1023 Avnu 8

        Item

Item will be arranged

customer order found and it will be send to CP Sulaibikhat

                Called customer many times but no answer

352

8374092031

100040876883

592481

Missing Items

156848301

Juniors Drawing Stand with Double-Sided Board

        KWD12.90

Maram Alenzi

96555111361

block 2 street 7 house 1023 Avnu 8

        Item

Item will be arranged

customer order found and it will be send to CP Sulaibikhat

                Called customer many times but no answer

Regards

Sunder