Subject: Re: Missing items
From: Seeta Seeta <[email-masked]>
To: Abass <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Thu, 25 Jun 2020 01:11:16 -0700 (MST)

Hi Abaas, 

As you know we cannot deliver the same missing item and the cost of the missing item is less than 100 sar so create rma and issue refund with blanket approval. 

Thanks & Regards, 
Seeta Kunwar 

Thanks & Regards, 
Seeta Kunwar 

From: "Abass" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 24 June, 2020 19:15:04 
Subject: Missing items 

Hi Team, 

Problem Statement: (Missing items) 
Order Date : 03/05/2020 
Order ID: 6488488056 
Tracking ID: S001166316354 
Assistance Required: Need missing item 
Issue Description: Customer placed order for 4 items but as per the customer she has only received 3 items, Under the consignment details we can see that all 4 items has been Delivered from our side. 
Customer history: 1 ITEMS OUT OF 4 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 
The missing item is 161893112 - - ELLE Pointed Toe Ballerinas with Bow Accent the cost of the item is SAR69.00 

Regards, 
Abass