Subject: missing item: Case id - 1101731, Order ID: 9782091032
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 24 Jun 2020 23:11:49 -0700 (MST)

Hi Team, 

Please help us to find the below items. 

Please check it at the warehouse if it is missing at the warehouse and not shipped from there. 

Problem Statement: The customer has reported to us that he has not received the 3 items 

Case id - 1101731 
Order Date: 5/10/2020 
Delivery Date: 5/13/2020 
Order ID: 9782091032 
Tracking ID: FP0511001376 

Item name: 162323649 - - Studded Necklace and Earrings Set 
Item cost: AED 20.00 

Item name: 162150314 - - Textured Pumps with Ankle Strap and Kitten Heels 
Item cost: AED 70.00 

Item name: 161691806 - - Set of 4 - Solid Boyshorts Briefs with Elasticised Waistband 
Item cost: AED 25.00 

Assistance Required: Need the missing item 

Issue Description: Customer placed an order for items but as per the customer only received items, Under the consignment details we can see that we have shipped only items. 

Kindly look into the issue and suggest the next step to be followed up. 

Regards, 
Manish