Subject: Refund approval: Case id - 962493, Order ID: 6485296700
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Wed, 24 Jun 2020 09:16:10 -0700 (MST)

Hi Team, 

We request you to please approve the refund for the below item as we are not getting any response from the warehouse. 

Problem Statement: The customer has reported to us that he has not received the item (160841915 - - Juniors Baby Rocker Activity Walker) 

Case id - 962493 
Order Date: 4/23/2020 
Delivery Date: 5/17/2020 
Order ID: 6485296700 
Tracking ID: FP05190001200 

Item name: 160841915 - - Juniors Baby Rocker Activity Walker 
Item cost: SAR 248 

Assistance Required: Need the missing item 

Issue Description: Customer placed an order for 2 items but as per the customer only received 1 item, Under the consignment details we can see that we have shipped both the items. 

Kindly look into the issue and suggest the next step to be followed up. 

Regards, 
Manish