Subject: Re: Delivery Status Notification (Failure)
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 24 Jun 2020 06:42:19 -0700 (MST)

Hi Jessie, 

This case customer claiming that he has not received the order. we have sent an email that the order has been delivered on 4/29/20 and we have contacted on your registered mobile number (966532323392). And the case is already closed 1 month ago. and customer did not come back again. 

Kindly let me know if we have to take other action 

Regards, 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 24 June, 2020 10:52:42 
Subject: FW: Delivery Status Notification (Failure) 

Hi Team, 

Please check the below and action 

From: نجود الحربي <[email-masked]> 
Sent: Wednesday, June 24, 2020 9:15 AM 
To: Max <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Delivery Status Notification (Failure) 

External email sender, please take precaution. 

الرجاء ارجاع المبلغ المدفوع عن طريق الفيزا وهو ١٠٧ ريال بأسرع وقت 

الرجاء المصداقية وعدم التلاعب 

في الثلاثاء، ٩ يونيو، ٢٠٢٠ ٢:٣٠ ص Max < [ mailto:[email-masked] | [email-masked] ] > كتب: 

عميلنا العزيز. 

نشكركم على التواصل معنا. 

نعتذر عن الرد المتأخر على بريدك الإلكتروني ،حيث نتلقي الكثير من الاستفسارات بسبب الوضع الحالي المستمر. 

نعمل باستمرار على تحديث قسم " تحديثات الأعمال " ضمن صفحات "مركز المساعدة" الخاصة بنا ، نقترح عليك زيارة الصفحة للحصول على معلومات اخر التحديثات. 

للشحن، 

إذا كنت تتبع شحن وتوصيل طلبك ، فالرجاء زيارة قسم "تحديث الأعمال" على الموقع الالكتروني الخاص بنا للاطلاع على اخر تحديث لايام التوصيل لاستلام طلبك. 

يمكنك أيضًا تتبع طلباتك ضمن "سجل الطلبات" في حسابك. 

للإرجاع، 

بسبب القيود الراهنة، يتعذر علينا مؤقتًا استلام أي طلبات إرجاع. 

الإمارات العربية المتحدة – يقبل الارجاع إلى المتاجر حاليًا فقط في إمارة دبي والشارقة والفجيرة. 

المملكة العربية السعودية - يقبل الارجاع إلى المتاجر في جميع متاجرنا. 

الكويت والبحرين - لا نقبل حاليًا الارجاع بسبب القيود الرسمية. يُرجى دائما التحقق من "تحديثات الأعمال" ضمن صفحات مركز المساعدة للحصول على أحدث التحديثات. 

نقترح عليك دائما مراجعة إالأسئلة الشائعة عن طريق زيارة مركز المساعدة على مواقعنا. 

إذا لم نتكمن من الرد على استفسارك، من فضلك [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fform.jotform.com%2F201033158259450%3FTicketID%3D1176646&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cdc26730ef90943ba9bad08d817fd9d29%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637285725317306086&sdata=SayR3jOI2lGAw2m71HKPp1IgRZHqcIQgDSJGLfNBe0I%3D&reserved=0 | 
اضغط هنا  ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fform.jotform.com%2F201033158259450%3FTicketID%3D1176646&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cdc26730ef90943ba9bad08d817fd9d29%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637285725317316041&sdata=VsgTxbLnHhb%2BvfJrpVHLm1iJhdPTE1aa%2Bmt%2FHucSnkk%3D&reserved=0 | https://form.jotform.com/201033158259450?TicketID=1176646
 ] واتباع التعليمات خطوة بخطوة لتزويدنا بمزيد من التفاصيل حول استفسارك. 

رجاءا لا ترد على هذه الرسالة . يرجى النقر على الرابط أعلاه إذا كنت ترغب في الاتصال بنا مرة أخرى لاستفسارك. 

أصدقائك ، 

فريق الدعم 

- ———— 

Dear Customer, 

Thank you for contacting us. 

We apologize for the delayed response to your email, we are overwhelmed with inquiries due to the current ongoing situation. 

We are constantly updating our “Business Update” section under our “Help Centre” pages, we suggest you to please visit the page for up to date information. 

Deliveries 

If you are following up on your delivery, please visit the “Business Update” section on our websites for up to date delivery time frames. 

You can also track your orders under “Order History” in your account. 

RETURNS 

Due to operational restraints, we are temporarily unable to process any return collections. 

United Arab Emirates – Return to stores are currently accepted only in the emirates of Dubai, Sharjah & Fujairah . 

Saudi Arabia – Return to stores are accepted across all our stores. 

Kuwait & Bahrain – We are currently not accepting returns due to official restraints. Please keep on checking “Business Updates” under our Help Center pages for the most latest updates. 

We suggest you can refer to our Frequently Asked Questions by visiting the Help Centre on our websites. 

If your query is not answered by above, please [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fform.jotform.com%2F201033158259450%3FTicketID%3D1176646&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cdc26730ef90943ba9bad08d817fd9d29%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637285725317316041&sdata=VsgTxbLnHhb%2BvfJrpVHLm1iJhdPTE1aa%2Bmt%2FHucSnkk%3D&reserved=0 | 
click here ] ( [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fform.jotform.com%2F201033158259450%3FTicketID%3D1176646&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7Cdc26730ef90943ba9bad08d817fd9d29%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637285725317325996&sdata=f%2BbqPQuWufXAi8YW5fmQ9LLkopiUel7cT%2FUvWLHJMDw%3D&reserved=0 | https://form.jotform.com/201033158259450?TicketID=1176646 ] ) to and follow the step by step instructions to give us more details about your query. 

Please do not reply to this email. Please click on the link above if you wish to contact us again for your query. 

Your friends, 

Support team 

1176646:1125156 

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