Subject: Re: 6476563847/ Missing items
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, asjad hussain <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 24 Jun 2020 05:11:23 -0700 (MST)

Hi Sachin, 

Problem Statement: Missing items 
Order Date : Apr 3, 2020 
Order ID: 6476563847 
Tracking ID: 290084612222 
Assistance Required: Need missing item 
Issue Description: Customer placed order for 3 items but as per the customer he/she has only received 2 items, Under the consignment details we can see that all 3 items has been shipped/Delivered from our side. 
The missing item is 160841915 - - Juniors Baby Rocker Activity Walker ( SAR248.00 ) 

We have escalated many time to warehouse but we have not received any response. 

Kindly check and advice us if we can manually refund for the item. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Sagaya Suresh Kumar" <[email-masked]>, "suvadeep saha" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "asjad hussain" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Saturday, 23 May, 2020 01:55:43 
Subject: 6476563847/ Missing items 

Hi Team, 

kindly assist us in below case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "asjad hussain" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 22 May, 2020 22:56:53 
Subject: 6476563847/ Missing items 

Hi team, 

Problem Statement: (Missing items) 
Order Date : Apr 3, 2020 
Order ID: 6476563847 
Tracking ID: 290084612222 
Assistance Required: Need missing item 

Issue Description: Customer placed order for 3 items but as per the customer he/she has only received 2 items, Under the consignment details we can see that all 3 items has been shipped/Delivered from our side. 

Customer history: 1 ITEMS OUT OF 3 IS MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing item is 160841915 - - Juniors Baby Rocker Activity Walker SAR248.00 

Regards, 
Asjad.