Subject: Re: Refund Aprroval/ returned order 6486594244
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: prakash iyangar <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Abhishek Sisodia <[email-masked]>, Seeta Seeta <[email-masked]>, Otto Vangraan <[email-masked]>
Date: Wed, 24 Jun 2020 04:00:21 -0700 (MST)

Hi Prakash, 

We are still waiting an update on below case. customer is chasing us on daily basis, kindly check and advice us advice us if we can manually refund for the order. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "prakash iyangar" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Abhishek Sisodia" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Otto Vangraan" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Wednesday, 17 June, 2020 19:29:38 
Subject: Re: Refund Aprroval/ returned order 6486594244 

Hi Prakash. 

Problem Statement : Refund Approval / returned order 

Order Date : Apr 27, 2020 
Order ID: 6486594244 
Tracking ID: FP05020001143 
Amount to be refunded : SAR543.00 

Issue Description: the order is marked on Hybris as delivered, but when we track it it shows that the order has been returned to the WH, we have raised the concern to the WH to check whether they have received the items back but they did not revert. 

Assistance required : Please provide approval so we can close this case as the customer is chasing us constantly. 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Sagaya Suresh Kumar" <[email-masked]>, "maxwhryd ecom" <[email-masked]>, "raghu pillai" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "prakash iyangar" <[email-masked]>, "Otto Vangraan" <[email-masked]>, "Abhishek Sisodia" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, 7 June, 2020 19:17:58 
Subject: Refund / returned order 6486594244 

Hi Team. 

Problem Statement : Refund / returned order 

Order ID: 6486594244 
Tracking ID: FP05020001143 
The RMA has been created : 23848467 

Assistance Required : Kindly check if the items have been received back at the WH, Pls process the refund for the RMA mentioned above. 

Issue Description: The Customer hasn’t received the order 6486594244 yet. The tracking ID shows that the order is RTO delivered but hybris shows delivered. 

Thanks for your assistance. 

Regards, 
Shakeeb