Subject: Re: Missing item// 6475259325
From: Algaili Ahmed <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Wed, 24 Jun 2020 03:18:41 -0700 (MST)

Please follow up the issue so as to refund the customer as per Aramex website there is shipment returned to WH but no NDR is initiated to indicate the returned items. 

From: "Algaili Ahmed" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Wednesday, 27 May, 2020 15:21:10 
Subject: Missing item// 6475259325 

Hi Team, 

Kindly follow up with WH team for the missing item and also check with courier the exact status of the shipment# 45760795065 whether the returned shipment is the whole shipment or the missing item. 

Hi Team, 
Problem Statement: (Missing item) 

Order Date : 31-Mar-2020 
Order ID: 6475259325 
Tracking IDs : 45760795065 - 45760830614 
Assistance Required: Need missing item 
Issue Description: The customer placed order for 16 items but as per the customer he/she has only received 15 items, Under the consignment details we can see that all 16 items have been shipped/Delivered from our side. 
The customer history: 1 ITEMS OUT OF 16 IS MISSING, CUSTOMER WANTS THE SAME ASAP. THE CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 
The missing item is 162161278 - - Juniors 21-Piece Gift Set the cost of the item is SAR 149.00. 

Regards, 
Algaily