Subject: Fwd: Arabic Language Test - Mohammed Nail Qadri Zewar
From: HR Livesalesman <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Wed, 24 Jun 2020 01:34:46 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			Foreign Language Screening Test 
		Name 	Mohammed Nail Qadri Zewar / (0091) 7507327248 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First of all i will apologize to the customer and i will request him to give me one minute to check then i will call the delivery guy and see where he is and give him the correct address if he is near by and if he's not i will check if i can give any offers to get the customer satisfied then make a new order for him after that i will apologize again to the customer for late and give him the new information about his order and try to give him as soon as possible. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I have graduated from high school on 2012 and got 90 % in Taiz,Yemen. 
I have graduated from bachelor of information technology engineering 2015-2019. 
I have MS office certificate. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	خدمه العملاء الرائعه توفر ما يحتاجه العميل ولكن ايضا بذل قصار جهدك للقيام بذلك . كما من دواعي سرور العميل ان تكون قد تلقيت طلبه وحللت مشكلته وان تترك انطباع جيد ليس لك فقط ولكن للشركه التي تمثلها 
قد يكون التصور الشائع ان خدمه العملاء الجيده لا تقدم اكثر من مجرد الدعم الاساسي وان خدمه العملاء الرائعه تجعل عملاءك ياتون لأسعادهم اكثر بتجارب استثنائيه 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	القدرة على تحمل ضغط الشغل. 
القدرة على الشغل لفترة طويلة. 
قدرتي على توصيل المعلومة الصحيحة الى العميل. 
الصبر على اسئلة العميل. 
(لغتي الجيده (العربيه والانجليزيه 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	لقد قمت بزيارة مدينة الطائف وهي مدينة تقع في المملكة العربية السعودية وتشتهر المدينة بأنّها أول مدينةٍ أقيم فيها تخطيطٌ هندسيٌ، وأول مدينةٍ يقصدها الرسول صلى الله عليه وسلم، وأول مدينة في السعودية هبطت فيها طائرة سعودية، وأول مدينةٍ بني فيها مدرسةٌ نظامية تهتمّ بالدراسات الإسلامية.ويوجد فيها العديد من المعالم التاريخية والمساجد ولقد زرت القليل منها مثل سد سيسد وقصر شبرا لقد كانت زيارة جميلة وممتعة.