Subject: Re: Refund issue: Case id - 1052976 Order Number: 9776037106
From: Seeta Seeta <[email-masked]>
To: [email-masked], [email-masked]
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Manish Kumar <[email-masked]>, escalations dxbteam <[email-masked]>, [email-masked]
Date: Wed, 24 Jun 2020 00:22:36 -0700 (MST)

Hi Team, 

With the refernece to the tracking number : S000826001244, as per the tracking number the tracking status is showing Sender / Receiver changed mind so if the order is still with you so please return the order to our warehouse. The order is pending since April and the customer is chasing us for his order. 

Thanks & Regards, 
Seeta Kunwar 

From: "Manish Kumar" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Wednesday, 24 June, 2020 11:18:50 
Subject: Refund issue: Case id - 1052976 Order Number: 9776037106 

Hi Team, 

Please help us to cancel the delivery and process the refund for the same. 

Problem statement - Cancel the delivery - order not shipped from the warehouse 

Case id - 1052976 
Order Number: 9776037106 
Order Created: 4/5/2020 
AWB - S000826001244 

Assistance required: Urgent refund for this order. 

Regards, 
Manish