Subject: RE: (Missing items / Refund Approval) 6484042541
From: Jessie Caparas <[email-masked]>
To: Varun Sharma <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shafeeque <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Jed Conlocops2 <[email-masked]>, Sree Adhikessavan <[email-masked]>
Date: Wed, 24 Jun 2020 07:19:12 +0000

Hi @Varun Sharma<mailto:[email-masked]>

Yes they will be and looping @Ramesh Gottimukkala<mailto:[email-masked]> to answer that query regarding their SOP for penalizing courier partners.

From: Varun Sharma <[email-masked]>
Sent: Wednesday, June 24, 2020 9:56 AM
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sagaya Suresh Kumar <[email-masked]>; Jed Conlocops2 <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]>
Subject: RE: (Missing items / Refund Approval) 6484042541

As per SOP, do we penalize the courier partner in this case?
If items not delivered as per customer order, they deserve a refund.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 23, 2020 9:19 PM
To: Varun Sharma <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Mohammad Shafeeque <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sagaya Suresh Kumar <[email-masked]<mailto:[email-masked]>>; Jed Conlocops2 <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Sree Adhikessavan <[email-masked]<mailto:[email-masked]>>
Subject: Re: (Missing items / Refund Approval) 6484042541

External email sender, please take precaution.
Hi Varun,

Problem Statement: (Missing items / Refund approval )

Order Date : 19/04/2020
Order ID: 6484042541
Tracking ID: S000984725943
Assistance Required: Need Refund Approval،
Issue Description: Customer placed order for 8 items however  as per the customer he/she has only received 3 items, Under the consignment details we can see that all 8 items has been Delivered from our side.
Customer history: 5 ITEMS OUT OF 8 ARE MISSING, CUSTOMER WANTS THE SAME ASAP. IT IS THE CUSTOMER FIRST ORDER WITH US.
The missing items are   162162450,  162171825 ، 162120742 ،162120741 ،162399509

Splash items Total Price : SAR 337.00

Please advise if we can go ahead with the manual refund as the issue is pending since more than 2 months and the customer is chasing us constantly.

Kindly assist to resolve the case.

Regards,
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "Jed Conlocops2" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 1 June, 2020 11:03:25
Subject: Re: (Missing items) 6484042541

Hi Team,

Any Update ?

Regards

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "Jed Conlocops2" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 22 May, 2020 19:37:16
Subject: Re: (Missing items) 6484042541

Hi Team,

Any Update ?

Regards

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "Sagaya Suresh Kumar" <[email-masked]<mailto:[email-masked]>>, "Jed Conlocops2" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 19 May, 2020 21:54:56
Subject: Re: (Missing items) 6484042541

Hi Team,

Kindly assist regarding the following concern.

Regards
Shakeeb

________________________________
From: "Mohammad Shafeeque" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Friday, 15 May, 2020 17:52:10
Subject: (Missing items)

Hi Team,

Problem Statement: (Missing items)

Order Date : 19/04/2020
Order ID: 6484042541
Tracking ID: S000984725943
Assistance Required: Need missing item،

Issue Description: Customer placed order for 8 items however  as per the customer he/she has only received 3 items, Under the consignment details we can see that all 8 items has been Delivered from our side.

Customer history: 5 ITEMS OUT OF 8 ARE MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY.

The missing items are   162162450,  162171825 ، 162120742 ،162120741 ،162399509

Kindly assist to resolve the case.

Regards,
Shafeeque

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