Subject: RE: Refund Approval 8378821950
From: Hamza Hafeez <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Wed, 24 Jun 2020 05:36:53 +0000

Hi Shakeeb,

Please proceed with the manual refund.

Regards,
Hamza Hafeez
Customer Support / e-Commerce Executive

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates
Tel: +971 4 517-3209   Mobile: +971 50 483 9600
Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>
<https://www.facebook.com/ShoeMartGulf><https://www.instagram.com/shoemartme><https://www.youtube.com/user/shoemartgulf>

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, June 23, 2020 9:59 PM
To: Hamza Hafeez <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ezzaldeen Mahyoub <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund Approval 8378821950

External email sender, please take precaution.
Hi Team,

Problem Statement : Lost Shipment / Refund Approval
Order Date : 8378821950
Order ID : Apr 19, 2020
Tracking ID : FP04270001906
Customer's contact number: 97366351

Shoemart's items total price : KWD 23.00
Issue Description: On hybris and the courier partner portal the order is marked as Delivered, However the customer while placing the order provided wrong contact NO and now claiming that he did not receive the order, we have contacted the courier partner asking for POD several times but the never replied back.
Now the customer is asking for his money back and saying although i mistakenly provided wrong contact NO but my delivery address is correct and threatening that he will raise the issue to the MOC.
Assistance Required: Need Refund approval to close the case as it is pending since more than 2 months nd the customer is chasing us constantly.

Regards,
Shakeeb.
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