Subject: Refund issue: Case id - 1011067 Order Number: 9780756428
From: Manish Kumar <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 23 Jun 2020 21:59:37 -0700 (MST)

Hi Team, 

Please help us to resolve the below case. 

We request you to please approve the refund for the below order as we are not getting any response from the Coloc team. 

Problem statement: The customer has not received his order and order status has updated as delivered by mistake as the courier team has informed us that it as already returned to the warehouse. 

Case id - 1011067 
Order Number: 9780756428 
Order Created: 5/2/2020 
AWB - FP0503001746 

Assistance Required: We request you to please confirm that we have received the order and also process the refund on priority 

Regards, 
Manish