Subject: RE: Refund Order ID: 6482430934 // 290088742855
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>, Ksaconloc Returns <[email-masked]>, ArishLaila <[email-masked]>, Suvadeep Saha <[email-masked]>, Ramesh Gottimukkala <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Varun Sharma <[email-masked]>
Date: Wed, 24 Jun 2020 04:38:00 +0000

Process manual refund.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Tuesday, June 23, 2020 8:25 PM
To: Ksaconloc Returns <[email-masked]>; ArishLaila <[email-masked]>; Suvadeep Saha <[email-masked]>; Ramesh Gottimukkala <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]>; Varun Sharma <[email-masked]>
Subject: Re: Refund Order ID: 6482430934 // 290088742855

External email sender, please take precaution.
Hi Team

Problem Statement: Refund / Returned items

Order Date : 16-Apr-2020

Order ID: 6482430934
Return Tracking ID: 290088742855
RMA : 23919484
Returned items : 162324685 - 162208817 - 162400605 - 162198923 - 159965488 - 161076756 - 161076753 - 161076752 - 159965491 - 162071631 - 162356187 - 162356133 - 162356233 - 162356242
Assistance Required: As per SMSA the items mentioned above have been returned back to you, Kindly check and if you have received it Kindly process the created RMA mentioned above.

Regards,
Shakeeb

________________________________
From: "uqadri" <[email-masked]<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Ebrahim" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "csecomsupport" <[email-masked]<mailto:[email-masked]>>, "keyaccounts-ksa" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, 9 June, 2020 11:14:09
Subject: RE: Need POD Order ID: 6482430934 // 290088742855

Dear Shakeeb ,

Below for your information as you requested.

Barcode
Scan Time
Remarks
171088742866
5/10/2020 13:37
RTN TO LAND MARK
290088742855
5/8/2020 15:25
Shipment delivered

Regards.

Usman Aslam Qadri
Key Accounts - KSA
Customer Service Department
SMSA Express Transportation Co. Ltd.
Telephone +966-11-4633999 ext-8019
www.smsaexpress.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.smsaexpress.com%2F&data=02%7C01%7Csachin.maheshwari%40landmarkgroup.com%7Cb000ce3ceed34173ec6108d81791f213%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637285262894578784&sdata=gaWKSr7MP%2FsDGJXv%2BJrEVduHJhloohp6Buc1Ek%2B7YlE%3D&reserved=0>
P WE HAVE ONLY ONE MOTHER EARTH...Save a tree. Print only when necessary.

From: Shakeeb Arsalan [mailto:[email-masked]]
Sent: Monday, June 8, 2020 6:37 PM
To: Usman Aslam Qadri; CS E-Commerce Support; Key Accounts - KSA
Cc: Seeta Seeta; Fauzan Ahmad, Musalman; Apoorv Joshi; Ebrahim; [email-masked]<mailto:[email-masked]>
Subject: Re: Need POD Order ID: 6482430934

Hi Team.

Kindly ssist regarding the following concern.

regards
shakeeb

________________________________
From: "Ebrahim" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 4 June, 2020 20:10:54
Subject: Need POD Order ID: 6482430934

Hi Team,

Problem Statement: Need POD
Order Date : Apr 16, 2020
Order ID: 6482430934
Tracking ID: 290088742855

Assistance Required: Need Urgent POD

Issue Description: The order was shipped from our side on Apr 25, 2020 and as per shipa website the order delivered to customer on May 08, 2020, But customer claiming that she has received just one item from the order, Kindly check if shipment has been shipped from WH.

Regards,
Ebrahim Hageb

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