Subject: Re: Advice for refund 6482348746
From: Shakeeb Arsalan <[email-masked]>
To: prakash iyangar <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Seeta Seeta <[email-masked]>, Mohammad Shafeeque <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 23 Jun 2020 11:24:13 -0700 (MST)

Hi Prakash, 

Please advise regarding the following issue. 
Need your advise to close this case. 

Regards 
shakeeb 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, 23 June, 2020 20:23:01 
Subject: Re: Advice for refund 

Hi Team, 

Problem Statement: Advice about refund 

Order Date : 15/04/20220 

Order ID:6482348746 
Tracking ID: 45766094694 

Issue Description: Customer: Customer placed order for 17 items it's total cost is (SAR 450.00) he received a wrong order which included only 3 items . as per customer he created return request and handed over the wrong order to the Aramex Courier under this 45766094694 tracking ID while this tracking ID is not found in the Hybris after confirming with Aramex they say that there is no Record found for it. 
We have been informed by the WH that 17 items have been shipped (PFA), However Aramex team said they received 1pc and the same has been delivered to the customer (PFA) 

So we request you to advise whether we can refund full amount (SAR 450.00) to the customer to resolve the case. as it is pending for more than 2 months. 

Customer's History : The customer is with us Since Nov 2019 , and having 8 completed orders with us, It is his first time with such complain 

Regards, 
Shafeeque 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Saturday, May 23, 2020 5:29:15 PM 
Subject: Advice for refund 

Hi Team, 

Problem Statement: Advice for refund 

Order Date : 15/04/20220 

Order ID:6482348746 
Tracking ID: 45766094694 

Issue Description: Customer: Customer placed order for 17 items it's total cost is (SAR 450.00) he received a wrong order which included only 3 items . as per customer he created return request and handed over the wrong order to the Aramex Courier under this 45766094694 tracking ID while this tracking ID is not found in the Hybris after confirming with Aramex they say that there is no Record found for this 45766094694 tracking . we find in the hybris that there a new return request created with another tracking ID 45947341075 
So we request you to advise whether we can refund full amount (SAR 450.00) to the customer to resolve the case. as customer received wrong order. 

Regards, 
Shafeeque