Subject: Refund Approval 8378821950
From: Shakeeb Arsalan <[email-masked]>
To: hamza hafeez <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 23 Jun 2020 10:59:25 -0700 (MST)

Hi Team, 

Problem Statement : Lost Shipment / Refund Approval 
Order Date : 8378821950 
Order ID : Apr 19, 2020 
Tracking ID : FP04270001906 
Customer's contact number: 97366351 

Shoemart's items total price : KWD 23.00 

Issue Description: On hybris and the courier partner portal the order is marked as Delivered, However the customer while placing the order provided wrong contact NO and now claiming that he did not receive the order, we have contacted the courier partner asking for POD several times but the never replied back. 
Now the customer is asking for his money back and saying although i mistakenly provided wrong contact NO but my delivery address is correct and threatening that he will raise the issue to the MOC. 

Assistance Required: Need Refund approval to close the case as it is pending since more than 2 months nd the customer is chasing us constantly. 

Regards, 
Shakeeb.