Subject: Re: (Missing items / Refund Approval) 6484042541
From: Shakeeb Arsalan <[email-masked]>
To: varun sharma <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shafeeque <[email-masked]>, escalations dxbteam <[email-masked]>, Sagaya Suresh Kumar <[email-masked]>, Jed Conlocops2 <[email-masked]>, ramesh gottimukkala <[email-masked]>, sree adhikessavan <[email-masked]>
Date: Tue, 23 Jun 2020 10:18:31 -0700 (MST)

Hi Varun, 

Problem Statement: (Missing items / Refund approval ) 

Order Date : 19/04/2020 
Order ID: 6484042541 
Tracking ID: S000984725943 
Assistance Required: Need Refund Approval، 
Issue Description: Customer placed order for 8 items however as per the customer he/she has only received 3 items, Under the consignment details we can see that all 8 items has been Delivered from our side. 
Customer history: 5 ITEMS OUT OF 8 ARE MISSING, CUSTOMER WANTS THE SAME ASAP. IT IS THE CUSTOMER FIRST ORDER WITH US. 
The missing items are 162162450 , 162171825 ، 162120742 ،162120741 ،162399509 

Splash items Total Price : SAR 337.00 

Please advise if we can go ahead with the manual refund as the issue is pending since more than 2 months and the customer is chasing us constantly. 

Kindly assist to resolve the case. 

Regards, 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Sagaya Suresh Kumar" <[email-masked]>, "Jed Conlocops2" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, 1 June, 2020 11:03:25 
Subject: Re: (Missing items) 6484042541 

Hi Team, 

Any Update ? 

Regards 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Sagaya Suresh Kumar" <[email-masked]>, "Jed Conlocops2" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Friday, 22 May, 2020 19:37:16 
Subject: Re: (Missing items) 6484042541 

Hi Team, 

Any Update ? 

Regards 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Sagaya Suresh Kumar" <[email-masked]>, "Jed Conlocops2" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 19 May, 2020 21:54:56 
Subject: Re: (Missing items) 6484042541 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Mohammad Shafeeque" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 15 May, 2020 17:52:10 
Subject: (Missing items) 

Hi Team, 

Problem Statement: (Missing items) 

Order Date : 19/04/2020 
Order ID: 6484042541 
Tracking ID: S000984725943 
Assistance Required: Need missing item، 

Issue Description: Customer placed order for 8 items however as per the customer he/she has only received 3 items, Under the consignment details we can see that all 8 items has been Delivered from our side. 

Customer history: 5 ITEMS OUT OF 8 ARE MISSING, CUSTOMER WANTS THE SAME ASAP. CUSTOMER REPORTED THE ISSUES FIRST TIME AS PER HIS HISTORY. 

The missing items are 162162450 , 162171825 ، 162120742 ،162120741 ،162399509 

Kindly assist to resolve the case. 

Regards, 
Shafeeque