Subject: Re: Refunded and Delivered Missing Order 9784375432
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 23 Jun 2020 07:25:05 -0700 (MST)

Hi Jessie, 

The Needful has been done. 

Regards 
Shakeeb 

From: "Jessie Caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Tuesday, 23 June, 2020 11:48:43 
Subject: FW: Refunded and Delivered Missing Order 9784375432 

Hi Team, 

Please email the below bank details to the customer. 

This customer has received the refund for a missing item which we have refunded. 

From: Suresh Sivagnanaguru <[email-masked]> 
Sent: Tuesday, June 23, 2020 10:06 AM 
To: Jessie Caparas <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; Vivek Kumar Gupta <[email-masked]>; Poorvi Chopra <[email-masked]>; Lalit Ratnala <[email-masked]>; Hamza Hafeez <[email-masked]>; Hiren Sadhwani <[email-masked]>; K Nayan <[email-masked]>; Bharat Mishra <[email-masked]> 
Subject: RE: Refunded and Delivered Missing Order 9784375432 

Hi Jessie, 

As I understand from you mention order number was belong to CC (Prepaid Order). Kindly ask the vendor to deposit the cash in the below account: 

Bank Details for transfer 

Account holder name: LANDMARK RETAIL INVESTMENT CO LLC 

Bank Name : Barclays Bank 

Branch Name: Abu Dhabi branch 

Account Number: 000002313580 

IBAN Number : AE550190000000002313580 

Thanks, 

Suresh Sivagnanaguru 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, June 23, 2020 9:51 AM 
To: Lalit Ratnala < [ mailto:[email-masked] | [email-masked] ] >; Hamza Hafeez < [ mailto:[email-masked] | [email-masked] ] >; Suresh Sivagnanaguru < [ mailto:[email-masked] | [email-masked] ] >; Hiren Sadhwani < [ mailto:[email-masked] | [email-masked] ] >; K Nayan < [ mailto:[email-masked] | [email-masked] ] >; Bharat Mishra < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refunded and Delivered Missing Order 9784375432 
Importance: High 

Thanks [ mailto:[email-masked] | 
@Lalit Ratnala ] 

Finance is also looped in the same chain mail. 

[ mailto:[email-masked] | @Hiren Sadhwani ] please advise. 

From: Lalit Ratnala < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, June 23, 2020 9:22 AM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >; Hamza Hafeez < [ mailto:[email-masked] | [email-masked] ] >; Suresh Sivagnanaguru < [ mailto:[email-masked] | [email-masked] ] >; Hiren Sadhwani < [ mailto:[email-masked] | [email-masked] ] >; K Nayan < [ mailto:[email-masked] | [email-masked] ] >; Bharat Mishra < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refunded and Delivered Missing Order 9784375432 

Hi Jessie, 

Please reach out to Finance team for account details. 

Thanks, 
Lalit 
+971504231850 
+97145172159 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, June 23, 2020, 9:02 AM 
To: Hamza Hafeez; Suresh Sivagnanaguru; Hiren Sadhwani; Lalit Ratnala; K Nayan; Bharat Mishra 
Cc: Escalations Dxbteam 
Subject: RE: Refunded and Delivered Missing Order 9784375432 

Looping [ mailto:[email-masked] | 
@Lalit Ratnala ] [ mailto:[email-masked] | 
@K Nayan ] [ mailto:[email-masked] | 
@Bharat Mishra ] 

This order was declared missing and we have manually refunded it worth AED 164,however, the delivery team wasn’t able to inform us that they have retrieved the wrong item and delivered it to the customer. 

The customer doesn’t want to return the item but is willing to give the money back to us. 

Please advise if we have an account where the customer can deposit the money to us. 

From: Jessie Caparas 
Sent: Monday, June 22, 2020 8:41 PM 
To: Hamza Hafeez < [ mailto:[email-masked] | [email-masked] ] >; Suresh Sivagnanaguru < [ mailto:[email-masked] | [email-masked] ] >; Hiren Sadhwani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refunded and Delivered Missing Order 9784375432 
Importance: High 

Hi All, 

Any update? 

From: Hamza Hafeez < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 22, 2020 10:57 AM 
To: Suresh Sivagnanaguru < [ mailto:[email-masked] | [email-masked] ] >; Hiren Sadhwani < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Refunded and Delivered Missing Order 9784375432 

Hi Suresh and Hiren, 

Please can you advise in this case? 

Regards, 

Hamza Hafeez 

Customer Support / e-Commerce Executive 

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates 

Tel: +971 4 517-3209 Mobile: +971 50 483 9600 

Shop online at: [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.shoemartstores.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C2947c70b642c457e4a5c08d8173b74a1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637284891409210672&sdata=kSyRZtEap%2F0YO9gE2JGjPfOw2LDaApJtDS3hhNNEE%2F0%3D&reserved=0 | www.shoemartstores.com ] 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FShoeMartGulf&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C2947c70b642c457e4a5c08d8173b74a1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637284891409220667&sdata=blTQi0tsWPArbKexTTj0aUYpcxSbYL7pzlutkf7FSNY%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fshoemartme&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C2947c70b642c457e4a5c08d8173b74a1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637284891409230668&sdata=YQ2gPWl59F0EqWdY1EImXLol5kA%2BhPRh8zUZj3k%2B5ME%3D&reserved=0 ] [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fuser%2Fshoemartgulf&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C2947c70b642c457e4a5c08d8173b74a1%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637284891409230668&sdata=LgYg7KGv9eYmVkoWJkQ%2BlUVUnBpB73YiJe8yVDmJpQA%3D&reserved=0 ] 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 22, 2020 10:53 AM 
To: Hamza Hafeez < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Refunded and Delivered Missing Order 9784375432 
Importance: High 

Hi Hamza, 

This order was declared missing and we have manually refunded it worth AED 164,however, the delivery team wasn’t able to inform us that they have retrieved the wrong item and delivered it to the customer. 

The customer doesn’t want to return the item but is willing to give the money back to us. 

Please advise if we have an account where the customer can deposit the money to us. 

Thank you and Kind Regards, 

Jessie Caparas 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +97145172087 

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