Subject: Re: Late Shipping
From: Shakeeb Arsalan <[email-masked]>
To: Ali Atef <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 23 Jun 2020 02:59:41 -0700 (MST)

issue is being taken care of by another agent 

From: "Ali Atef" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 5 June, 2020 11:41:40 
Subject: Late Shipping 

Hi Team, 

Problem Statement: Late Shipping 
Order Date :Mar 30, 2020 
Order ID: 6474903582 
Tracking ID: No consignment 
Assistance Required: Need Urgent Delivery or cancellation of order 

Issue Description: Customer placed order on Mar 30, 2020 and till now he has not received the order. As per the hybris there is no consignment ready for the order. Customer wants to cancel his order and wants the the refund asap. 

Regards, 
Atef