Subject: RE: lost order / Refund approval/ ID: 6488251228
From: "Shipa Delivery Support ([email-masked])" <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 23:27:10 -0700 (PDT)

Dear All,

As per our system the order has been delivered successfully. Please confirm again from your end.

Best regards

Ahmad Alqatawna

Customer Care

M: 800 SHIPA

www.shipa.com

From: CST000000006 Shipa Customer Customer <[email-masked]>

Sent: 20/6/2020 6:43 PM GMT+04:00

To: [email-masked]

Cc: [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]; [email-masked]

Subject: Re: lost order / Refund approval/ ID: 6488251228

Hi Varun,

Problem Statement: Refund Approval

Order Date : May 2, 2020

Order ID: 6488251228

Tracking ID: S001138093357

Amount to be refunded : SAR380.00

Assistance Required: Need Refund approval

Issue Description: as per shipa website the order was delivered on 14th of May, but the customer has denied receiving the order, We have asked Shipa team for POD but they did not get back to us,

The customer is chasing us for the refund.

Customer history :  the customer is with us since Aug 2019 and having 5 completed orders with us. it is his first time with such complaint.

Please advise

Regards,

Shakeeb

From: "Shakeeb Arsalan" <[email-masked]>

To: "Support" <[email-masked]>, "Aessam" <[email-masked]>, "Ralam" <[email-masked]>

Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Ebrahim" <[email-masked]>, "escalations dxbteam" <[email-masked]>

Sent: Monday, 25 May, 2020 22:37:33

Subject: Re: Need POD Order ID: 6488251228

Hi Team,

Kindly assist regarding the following concern.

Regards

Shakeeb

From: "Ebrahim" <[email-masked]>

To: "Seeta Seeta" <[email-masked]>

Cc: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>

Sent: Tuesday, 19 May, 2020 16:36:05

Subject: Need POD Order ID: 6488251228

Hi Team,

Problem Statement: Need POD

Order Date : May 2, 2020

Order ID: 6488251228

Tracking ID: S001138093357

Assistance Required: Need Urgent POD

Issue Description: The order was shipped from our side on May 3, 2020 and as per Shipa website the order delivered to customer on May 6, 2020, But customer claiming that she has not received the order, Kindly check and share with us the POD and customer ID.

Regards,

Ebrahim Hageb