Subject: RE: Missing Item 162056818
From: Sachin Maheshwari <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>, ArishLaila <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Sree Adhikessavan <[email-masked]>
Cc: Ammar Ali <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Tue, 23 Jun 2020 04:17:20 +0000

Pls process manual refund & close

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, June 22, 2020 8:50 PM
To: ArishLaila <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Sree Adhikessavan <[email-masked]>
Cc: Ammar Ali <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]>
Subject: Missing Item 162056818
Importance: High

External email sender, please take precaution.
Hi Team,

Problem Statement: Missing items
Order Date :  May 12, 2020
Order ID:  6491374167
Tracking ID:  S001267436117
Assistance Required: Need missing item
Issue Description: Customer placed order for 5 items but as per the customer he/she has only received 4 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side.

The missing item is 162056818 - - Juniors Circus Baby Walker with Toy Bar (SAR289.00)

Regards,
Fauzan

________________________________
From: "Ammar Ali" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, 21 June, 2020 17:48:37
Subject: Missing Item 162056818

Hi Team,

Problem Statement – Missing Item
Order ID – 6491374167
Item ID – 162056818

Assistance Required – Need the missing item

Issue Description: Order was placed on 12/05/2020, And the Customer is claiming that he received 4 out of 5 items, Consignments show 5 items delivered Kindly check on this and advise us ASAP.

Regards,
Ammar Ali

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