Subject: Refund approval #6444777400
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 22 Jun 2020 12:22:12 -0700 (MST)

Hi Sachin, 

Problem Statement: Missing items 
Order Date : Sep 9, 2019 
Order ID: 6444777400 
Tracking ID: 231213914226 
Assistance Required: Need missing item 
Issue Description: Customer placed order for 4 items but as per the customer he/she has only received 3 items, Under the consignment details we can see that all 4 items has been shipped/Delivered from our side. 
The missing item is 161159103 - - Juniors Animal Flower Shaped Playmat ( SAR299.00 ) 

Customer has around 7 order with us and this is the first complaint from customer. Customer raised the complain on 14 Sep 2019. freshdesk ticket ID (158102). And now again come back to us that i have not received the item or refund. 

Kindly advice us if we can manually refund for the item. 

Regards, 
Fauzan