Subject: Re: Arabic Language Test - MOHAMED ALEMAM IBRAHIM ALBASHIR
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: HR <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 22 Jun 2020 10:01:26 -0700 (MST)

Hi Harpreet, 

The candidate is native and rating 9 out of 10. 

Regards, 
Fauzan 

From: "HR" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "saurabh" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Sunday, 21 June, 2020 20:23:24 
Subject: Fwd: Arabic Language Test - MOHAMED ALEMAM IBRAHIM ALBASHIR 

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			Foreign Language Screening Test 
		Name 	MOHAMED ALEMAM IBRAHIM ALBASHIR / (0124) 9001567936 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	I would say sorry sir there were a mistake.. the pizza was delivered to incorrect adress. So I will correct the mistake and the delivery will reach you soon. 
We grant you sir, this mistake will not happen again in the future. So could order your delicious pizza at any time. 
Also we will try to improve our services for respective customers and indeed we accepting criticism also. 
Thank you for understanding the situation. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Emam, I like to keep a clean workspace and create a logical filing method so I'm always able to find what I need. 
I have completed my studies on pharmd at Nims University. 
I also have experience on Microsoft's word, excel and Microsoft publishers. In addition i have experienced on call centre for more than one year. 
I Also learned new skills that helped me to perform best works. 
I like to work in a team, in addition I'm good communicator. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	فى رأيى الزبون الجيد يقصد به الزبون حديث العهد او التعامل مع الشركة وهو شخص يهتم بالخدمات التى تقدم من قبل الشركة 
اما الزبون الاخر يقصد به الزبون الذى استفادة من خدمات الشركة لمدة طويله او ممكن نقول زبون قديم. وهو زبون يتعامل تعامل عظيم 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	لدي مهارات جيدة 
امتلك خبرة 
اتواصل جيد 
دايما ابذل كل ما فى وسعى من اجل تطوير العمل 
اتفهم مشاكل الزباين وصبور جدا جدا. بالاضافه لدي خبره فى الانترنت والكمبيوتر 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	قبل ثلاثة سنوات سافرت إلى مدينة جيبور عامصة ولاية راجستان بالهند، فى الحقيقه مدينة جيبور من اجمل وانضف المدن التي زرتها 
تتميز هذه المدينة بلون مبانيها الجميلة حيث كل المباني دهنت باللون الوردي لذا يسمونها بالمدينة الوردية 
ايضا هنالك العديد من القصور والمباني التاريخية التي شيدة قبل ١٠٠٠سنة واذكر منها قصر امير العظيم وهوامحل 
وما يدهشك اكثر ويحببك فى مدينة جيبور هى الزهور والاشجار الخضراء التى تسر النفس وتغمرك بالبهجة والسعادة 
ايضا طرق مرور السيارات واسعة ومهندسة بشكل جميل، حيث الزهور مزروعة وسط الطرق والكباري مشيدة بشكل صحيح وجميل 
تتميز مدينة جيبور ببعض الأطعمة اللذيذة مثل البريانى والسامبوسكه.