Subject: Re: Store credit note issue ticket 551004
From: Shakeeb Arsalan <[email-masked]>
To: hamza hafeez <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>, Shivani Rani <[email-masked]>, Lelani Uypala <[email-masked]>
Date: Mon, 22 Jun 2020 08:36:25 -0700 (MST)

Hi Hamza, 

We are sorry for that and thank you for pointing out the issue. 
Issue has been taken care of. 

Regards 
Shakeeb 

From: "hamza hafeez" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shivani Rani" <[email-masked]>, "Lelani Uypala" <[email-masked]> 
Sent: Monday, 22 June, 2020 19:17:27 
Subject: RE: Store credit note issue ticket 551004 

Hi [ mailto:[email-masked] | 
@Shakeeb ] , 

I believe this issue has already been addressed previously. Please refer to the attached communications. Please ensure we are not sending multiple vouchers to the customer for this case. 

Regards, 

Hamza Hafeez 

Customer Support / e-Commerce Executive 

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates 

Tel: +971 4 517-3209 Mobile: +971 50 483 9600 

Shop online at: [ http://www.shoemartstores.com/ | www.shoemartstores.com ] 

[ https://www.facebook.com/ShoeMartGulf ] [ https://www.instagram.com/shoemartme ] [ https://www.youtube.com/user/shoemartgulf ] 

From: Hamza Hafeez 
Sent: Monday, June 22, 2020 3:12 PM 
To: Shakeeb Arsalan <[email-masked]>; AE Shoemart Sharjah City Centre <[email-masked]> 
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shivani Rani <[email-masked]>; Lelani Uypala <[email-masked]> 
Subject: RE: Store credit note issue ticket 551004 

Hi [ mailto:[email-masked] | 
@Shakeeb ] , 

Please proceed with the voucher. 

Hi [ mailto:[email-masked] | 
@AE Shoemart Sharjah City Centre ] , 

In reading, please invalidate the credit note below. 

20061101200206YD18 

Regards, 

Hamza Hafeez 

Customer Support / e-Commerce Executive 

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates 

Tel: +971 4 517-3209 Mobile: +971 50 483 9600 

Shop online at: [ http://www.shoemartstores.com/ | www.shoemartstores.com ] 

[ https://www.facebook.com/ShoeMartGulf ] [ https://www.instagram.com/shoemartme ] [ https://www.youtube.com/user/shoemartgulf ] 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, June 22, 2020 2:46 PM 
To: Hamza Hafeez < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shivani Rani < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Store credit note issue ticket 551004 

External email sender, please take precaution. 

Hi Team, 

Problem Statement: Store credit note issue 

Assistance Required: Need approval for online voucher 

Issue Description: Customer reported that she has store credit note of AED 100 and due to current situation customer is unable to use her credit note in store and wants us to convert into the online voucher. 

We have already informed customer to use the credit note in store as it will expire on 18 August. But customer filed a case in Economic Department. 

Customer name: Saher Mahek 
Contact number: 0563412010 
Email address: [ mailto:[email-masked] | [email-masked] ] 
Voucher code: 20061101200206YD18 
Concept: Shoemart 
Value: AED 100 

Kindly check and advise what can we do in this case as. 

Thank you for your help! 

Regards, 
Shakeeb 
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