Subject: RE: Refund approval #6480402875
From: Sachin Maheshwari <[email-masked]>
To: "Fauzan Ahmad . Musalman" <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Escalations Dxbteam <[email-masked]>
Date: Mon, 22 Jun 2020 14:35:44 +0000

Ok proceed.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Fauzan Ahmad . Musalman <[email-masked]>
Sent: Monday, June 22, 2020 6:19 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>; Seeta Seeta <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Escalations Dxbteam <[email-masked]>
Subject: Refund approval #6480402875
Importance: High

External email sender, please take precaution.
Hi Sachin,

With reference to Order ID: 6480402875
Order Date : 11/04/2020
Tracking ID: 290085347191
Issue Description: Customer is complaining that he has received 5 items out of 6. He has not received the Bassinet. Customer wants the missing item.
The missing item is 162078604 - - Chicco Baby Hug 4-in-1 Portable Baby Bassinet the cost of the item is SAR 1,099.00.
We have escalated to warehouse but we are not get any response.

Kindly advice us if we can manually refund for the missing item.

Regards,
Fauzan

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "Arish Laila" <[email-masked]<mailto:[email-masked]>>, "Jed Conlocops2" <[email-masked]<mailto:[email-masked]>>, "ramesh gottimukkala" <[email-masked]<mailto:[email-masked]>>, "sree adhikessavan" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Sachin Maheshwari" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 18 June, 2020 20:44:44
Subject: Escalate - 880465

Hi Team,

Kindly assist us on below case.

Regards,
Fauzan

________________________________
From: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Cc: "Nikhil Bishnoi" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, 18 June, 2020 17:08:35
Subject: Escalate - 880465

Hi Team,
Problem Statement: (Missing items)

Order Date : 11/04/2020
Order ID: 6480402875
Tracking ID: 290085347191
Assistance Required: Need missing item

Issue Description: Customer is complaining that he has received 5 items out of 6. He has not received the Bassinet. Customer wants the missing item.

The missing item is 162078604 - - Chicco Baby Hug 4-in-1 Portable Baby Bassinet the cost of the item is SAR 1,099.00.

Regards,
Nikhil

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