Subject: Refund approval #6480402875
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Sachin Maheshwari <[email-masked]>
Cc: Nikhil Bishnoi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 22 Jun 2020 07:18:55 -0700 (MST)

Hi Sachin, 

With reference to Order ID: 6480402875 
Order Date : 11/04/2020 
Tracking ID: 290085347191 
Issue Description: Customer is complaining that he has received 5 items out of 6. He has not received the Bassinet. Customer wants the missing item. 
The missing item is 162078604 - - Chicco Baby Hug 4-in-1 Portable Baby Bassinet the cost of the item is SAR 1,099.00. 
We have escalated to warehouse but we are not get any response. 

Kindly advice us if we can manually refund for the missing item. 

Regards, 
Fauzan 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "Arish Laila" <[email-masked]>, "Jed Conlocops2" <[email-masked]>, "ramesh gottimukkala" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Sachin Maheshwari" <[email-masked]> 
Sent: Thursday, 18 June, 2020 20:44:44 
Subject: Escalate - 880465 

Hi Team, 

Kindly assist us on below case. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Thursday, 18 June, 2020 17:08:35 
Subject: Escalate - 880465 

Hi Team, 
Problem Statement: (Missing items) 

Order Date : 11/04/2020 
Order ID: 6480402875 
Tracking ID: 290085347191 
Assistance Required: Need missing item 

Issue Description: Customer is complaining that he has received 5 items out of 6. He has not received the Bassinet. Customer wants the missing item. 

The missing item is 162078604 - - Chicco Baby Hug 4-in-1 Portable Baby Bassinet the cost of the item is SAR 1,099.00. 

Regards, 
Nikhil