Subject: RE: Store credit note issue ticket 551004
From: Hamza Hafeez <[email-masked]>
To: 'Shakeeb Arsalan' <[email-masked]>
Cc: 'Seeta Seeta' <[email-masked]>, "'Fauzan Ahmad, Musalman'" <[email-masked]>, Escalations Dxbteam <[email-masked]>, 'Shivani Rani' <[email-masked]>, "Lelani Uypala" <[email-masked]>
Date: Mon, 22 Jun 2020 13:47:27 +0000

Hi @Shakeeb<mailto:[email-masked]>,

I believe this issue has already been addressed previously. Please refer to the attached communications. Please ensure we are not sending multiple vouchers to the customer for this case.

Regards,
Hamza Hafeez
Customer Support / e-Commerce Executive

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates
Tel: +971 4 517-3209   Mobile: +971 50 483 9600
Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>
<https://www.facebook.com/ShoeMartGulf><https://www.instagram.com/shoemartme><https://www.youtube.com/user/shoemartgulf>

From: Hamza Hafeez
Sent: Monday, June 22, 2020 3:12 PM
To: Shakeeb Arsalan <[email-masked]>; AE Shoemart Sharjah City Centre <[email-masked]>
Cc: Seeta Seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shivani Rani <[email-masked]>; Lelani Uypala <[email-masked]>
Subject: RE: Store credit note issue ticket 551004

Hi @Shakeeb<mailto:[email-masked]>,

Please proceed with the voucher.

Hi @AE Shoemart Sharjah City Centre<mailto:[email-masked]>,

In reading, please invalidate the credit note below.

20061101200206YD18

Regards,
Hamza Hafeez
Customer Support / e-Commerce Executive

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates
Tel: +971 4 517-3209   Mobile: +971 50 483 9600
Shop online at: www.shoemartstores.com<http://www.shoemartstores.com/>
<https://www.facebook.com/ShoeMartGulf><https://www.instagram.com/shoemartme><https://www.youtube.com/user/shoemartgulf>

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Monday, June 22, 2020 2:46 PM
To: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>
Cc: Seeta Seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Shivani Rani <[email-masked]<mailto:[email-masked]>>
Subject: Store credit note issue ticket 551004

External email sender, please take precaution.
Hi Team,

Problem Statement: Store credit note issue

Assistance Required: Need approval for online voucher

Issue Description: Customer reported that she has store credit note of AED 100 and due to current situation customer is unable to use her credit note in store and wants us to convert into the online voucher.

We have already informed customer to use the credit note in store as it will expire on 18 August. But customer filed a case in Economic Department.

Customer name: Saher Mahek
Contact number: 0563412010
Email address: [email-masked]<mailto:[email-masked]>
Voucher code: 20061101200206YD18
Concept: Shoemart
Value: AED 100

Kindly check and advise what can we do in this case as.

Thank you for your help!

Regards,
Shakeeb
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com

Subject: RE: [#551004] - Fw:Credit note inquiry
From: "Lelani Uypala" <[email-masked]>
To: Hamza Hafeez <[email-masked]>, Centrepoint <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Date: Sun, 21 Jun 2020 12:36:12 +0000

Hi Hamza,

PFA – updated mail.

Online voucher has been created against the credit note

Regards,

Lelani Uypala

E-Commerce Coordinator

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fshoemartstores.com%2F&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7Cf7e523b4599846babf5f08d815dfaeea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637283397741635820&sdata=HVT2B6etIayQHLnMqZZaHDCOr0mee3GeRwLQyz2p4nY%3D&reserved=0>

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates

Tel: +971 4 517 3229

Shop online at: www.shoemartstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.shoemartstores.com%2F&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7Cf7e523b4599846babf5f08d815dfaeea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637283397741645816&sdata=YfZ4Q3qUZmJugzs7nVHgK2jENKQfUP%2Ben%2BJbn03eIMo%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FShoeMartGulf%2F&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7Cf7e523b4599846babf5f08d815dfaeea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637283397741795730&sdata=%2BgVaKAcaWvnm%2FvHqYkcavrqJc0y5KAeSAzm9ApjODFg%3D&reserved=0> <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fshoemartme%2F&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7Cf7e523b4599846babf5f08d815dfaeea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637283397741805725&sdata=LCD8FV%2B0PPREHPqtY6q%2FuNGThZU%2Bx4gerp6PDE1LGGI%3D&reserved=0>    <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2F%40ShoeMartMENA&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7Cf7e523b4599846babf5f08d815dfaeea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637283397741805725&sdata=VcVBrpMAiKYfhHuXgi1upihjt8NFo5OaeLR36F91KRM%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fuser%2Fshoemartgulf&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7Cf7e523b4599846babf5f08d815dfaeea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637283397741815718&sdata=Qe%2FW7nzNw35fa4vZTXB%2BPTrPdHDTR5IPVi2sbv6z19U%3D&reserved=0>

From: Lelani Uypala
Sent: Sunday, June 21, 2020 3:48 PM
To: Hamza Hafeez <[email-masked]>; Centrepoint <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>
Subject: RE: [#551004] - Fw:Credit note inquiry

Hi Hamza,

I believe this has been issued earlier.

PFA.

Regards,

Lelani Uypala

E-Commerce Coordinator

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fshoemartstores.com%2F&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7Cf7e523b4599846babf5f08d815dfaeea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637283397741815718&sdata=1V1vbvThA5Oco6%2FjdN17Omxb7Ok1vn0kO0cyfvtJR8s%3D&reserved=0>

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates

Tel: +971 4 517 3229

Shop online at: www.shoemartstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.shoemartstores.com%2F&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7Cf7e523b4599846babf5f08d815dfaeea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637283397741825711&sdata=NTwV7XeziflBxtRQPbBx1k%2B5ITP%2F2e4h2ypnKvlrXqU%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FShoeMartGulf%2F&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7Cf7e523b4599846babf5f08d815dfaeea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637283397741825711&sdata=ahfUk5UThQJ%2FHMseH%2FqIjn1ZrQWmIFq7Ej2jpTMTEB8%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fshoemartme%2F&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7Cf7e523b4599846babf5f08d815dfaeea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637283397741825711&sdata=3s0%2F4jJvU%2FumGIO0eZkClFzsTEOY2xzM2KsMzAWES2o%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftwitter.com%2F%40ShoeMartMENA&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7Cf7e523b4599846babf5f08d815dfaeea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637283397741835707&sdata=mU23%2FK85al8kt9boZ4fy7wZJwAPpxp7BJGhVLXQrj2w%3D&reserved=0>   <https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fuser%2Fshoemartgulf&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7Cf7e523b4599846babf5f08d815dfaeea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637283397741835707&sdata=KITVyNfM%2FuXC9Yxvck8VB%2B2FotS1vJLjEY9bxrqbjR4%3D&reserved=0>

From: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 21, 2020 3:27 PM
To: Centrepoint <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Lelani Uypala <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#551004] - Fw:Credit note inquiry

Hi Shivani,

Please proceed with the online voucher.

Regards,

Hamza Hafeez

Customer Support / e-Commerce Executive

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates

Tel: +971 4 517-3209   Mobile: +971 50 483 9600

Shop online at: www.shoemartstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.shoemartstores.com%2F&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7Cf7e523b4599846babf5f08d815dfaeea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637283397741845701&sdata=A51lM2bVfAgkVBXUPU%2F%2FJq5KmvDKbPcqHa8NgvsAKZk%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FShoeMartGulf&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7Cf7e523b4599846babf5f08d815dfaeea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637283397741845701&sdata=UyS9BFbDc58tguky8huhl4rUgF97jwNIxUjNHrh%2FtW4%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fshoemartme&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7Cf7e523b4599846babf5f08d815dfaeea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637283397741855699&sdata=rl5r8oWkMKuH4XqTMon%2B1FtoLwK4xgNIWAmdbSx2GcA%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fuser%2Fshoemartgulf&data=02%7C01%7CHamza.Hafeez%40landmarkgroup.com%7Cf7e523b4599846babf5f08d815dfaeea%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637283397741855699&sdata=%2FrRvjjB55otXMGjHs6iQQJbd9I3G2vczD%2FZSr1VUH4k%3D&reserved=0>

From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 21, 2020 3:04 PM
To: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#551004] - Fw:Credit note inquiry

External email sender, please take precaution.

Hi Team,

Problem Statement: Store credit note issue

Assistance Required: Need approval for online voucher

Issue Description: Customer reported that she has store credit note of AED 100 and due to current situation customer is unable to use her credit note in store and wants us to convert into the online voucher.

We have already informed customer to use the credit note in store as it will expire on 18 August. But customer filed a case in Economic Department.

Customer name: Saher Mahek
Contact number: 0563412010
Email address: [email-masked]<mailto:[email-masked]>
Voucher code: 20061101200206YD18
Concept: Shoemart
Value: AED 100

Kindly check and advise what can we do in this case as.

Thank you for your help!

Regards,
Shivani

   On Wed, 10 Jun at 9:38 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:

   Hi Team,

   Problem Statement: Store credit note issue

   Assistance Required: Need approval for online voucher

   Issue Description: Customer reported that she has store credit note of AED 100 and due to current situation customer is unable to use her credit note in store and wants us to convert into the online voucher.

   We have already informed customer to use the credit note in store as it will expire on 18 August. But customer filed a case in Economic Department.

   Customer name: Saher Mahek
   Contact number: 0563412010
   Email address: [email-masked]<mailto:[email-masked]>
   Voucher code: 20061101200206YD18
   Concept: Shoemart
   Value: AED 100

   Kindly check and advise what can we do in this case as.

   Thank you for your help!

   Regards,
   Shivani

      On Fri, 5 Jun at 9:58 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:

      Hi Team,

      Problem Statement: Store credit note issue

      Assistance Required: Need approval for online voucher

      Issue Description: Customer reported that she has store credit note of AED 100 and due to current situation customer is unable to use her credit note in store and wants us to convert into the online voucher.

      We have already informed customer to use the credit note in store as it will expire on 18 August. But customer filed a case in Economic Department.

      Customer name: Saher Mahek
      Contact number: 0563412010
      Email address: [email-masked]<mailto:[email-masked]>
      Voucher code: 20061101200206YD18
      Concept: Shoemart
      Value: AED 100

      Kindly check and advise what can we do in this case as.

      Thank you for your help!

      Regards,
      Shivani

         On Thu, 4 Jun at 10:10 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:

         Hi Team,

         Problem Statement: Store credit note issue

         Assistance Required: Need approval for online voucher

         Issue Description: Customer reported that she has store credit note of AED 100 and due to current situation customer is unable to use her credit note in store and wants us to convert into the online voucher.

         We have already informed customer to use the credit note in store as it will expire on 18 August. But customer filed a case in Economic Department.

         Customer name: Saher Mahek
         Contact number: 0563412010
         Email address: [email-masked]<mailto:[email-masked]>
         Voucher code: 20061101200206YD18
         Concept: Shoemart
         Value: AED 100

         Kindly check and advise what can we do in this case as.

         Thank you for your help!

         Regards,
         Shivani

            On Tue, 2 Jun at 8:23 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:

            Hi Team,

            Problem Statement: Store credit note issue

            Assistance Required: Need approval for online voucher

            Issue Description: Customer reported that she has store credit note of AED 100 and due to current situation customer is unable to use her credit note in store and wants us to convert into the online voucher.

            We have already informed customer to use the credit note in store as it will expire on 18 August. But customer filed a case in Economic Department.

            Customer name: Saher Mahek
            Contact number: 0563412010
            Email address: [email-masked]<mailto:[email-masked]>
            Voucher code: 20061101200206YD18
            Concept: Shoemart
            Value: AED 100

            Kindly check and advise what can we do in this case as.

            Thank you for your help!

            Regards,
            Shivani

            551004:1125156

Subject: Re: [#551004] - Fw:Credit note inquiry
From: Raveen Sethupathy <[email-masked]>
To: Hamza Hafeez <[email-masked]>, Gito Varghese <[email-masked]>, "Lelani Uypala" <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, 'Centrepoint' <[email-masked]>
Date: Sun, 7 Jun 2020 07:00:12 +0000

Hi Hamza,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: N32-0NBS-6LHE-HAGL-D|Start Date: 07.06.2020 00:00:00|End Date: 07.08.2020 23:59:00

Type: Serial Voucher|Concept: SHOEMART|Territory: UAE|Checkout Site: N/A

Value: 100 AED|Minimum Threshold Value: 101 AED|Maximum Discount:  N/A|Combinable with other vouchers: FALSE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

--

Raveen Sethupathy

Digital Marketing Coordinator

Web Team | Landmark Group

m: +971566909499

t: +97145172141

  _____

From: Hamza Hafeez <[email-masked]>
Sent: Sunday, June 7, 2020 10:56 AM
To: Raveen Sethupathy <[email-masked]>; Gito Varghese <[email-masked]>; Lelani Uypala <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; 'Centrepoint' <[email-masked]>
Subject: RE: [#551004] - Fw:Credit note inquiry

Hi Raveen,

Please find the details below;

Territory: UAE

Duration: 7-Jun-2020 to 7-Aug-2020

Reason: Converting store credit note to online voucher due to lockdown restrictions.

Regards,

Hamza Hafeez

Customer Support / e-Commerce Executive

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates

Tel: +971 4 517-3209   Mobile: +971 50 483 9600

Shop online at: www.shoemartstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.shoemartstores.com%2F&data=02%7C01%7Clelani.uypala%40landmarkgroup.com%7C233fc38a26ee48990fe008d80ab06cee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637271100142250815&sdata=KeAVNyOUYdQeI324UqXJMiIfjMiWJMIx7nRltuZlP%2FY%3D&reserved=0>

<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.facebook.com%2FShoeMartGulf&data=02%7C01%7Clelani.uypala%40landmarkgroup.com%7C233fc38a26ee48990fe008d80ab06cee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637271100142250815&sdata=aOR%2BIIT4oj6K3%2B15E2XMHnbrbdrtFSLYa0T%2FF4%2FZxqE%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.instagram.com%2Fshoemartme&data=02%7C01%7Clelani.uypala%40landmarkgroup.com%7C233fc38a26ee48990fe008d80ab06cee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637271100142260809&sdata=7fPLiVaGHbqWL%2BjI2HNgW11bOuTAZ7%2BJRAArAWhMnJ8%3D&reserved=0><https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.youtube.com%2Fuser%2Fshoemartgulf&data=02%7C01%7Clelani.uypala%40landmarkgroup.com%7C233fc38a26ee48990fe008d80ab06cee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637271100142260809&sdata=T%2BjN5CvVeO%2BZqZf2EhTrGl41ksJrVLQQQFJzyGrz11U%3D&reserved=0>

From: Raveen Sethupathy <[email-masked]>
Sent: Sunday, June 07, 2020 10:30 AM
To: Hamza Hafeez <[email-masked]>; Gito Varghese <[email-masked]>; Lelani Uypala <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; 'Centrepoint' <[email-masked]>
Subject: Re: [#551004] - Fw:Credit note inquiry

Hi Hamza,

Please let me know the duration, territory and the reason.

--

Raveen Sethupathy

Digital Marketing Coordinator

Web Team | Landmark Group

m: +971566909499

t: +97145172141

  _____

From: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 7, 2020 10:24 AM
To: Gito Varghese <[email-masked]<mailto:[email-masked]>>; Lelani Uypala <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; 'Centrepoint' <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#551004] - Fw:Credit note inquiry

Hi @Raveen<mailto:[email-masked]>,

Please can you create the voucher code for the customer?

Value: AED 100

Threshold: AED 101

Regards,

Hamza Hafeez

Customer Support / e-Commerce Executive

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates

Tel: +971 4 517-3209   Mobile: +971 50 483 9600

Shop online at: www.shoemartstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.shoemartstores.com%2F&data=02%7C01%7Clelani.uypala%40landmarkgroup.com%7C233fc38a26ee48990fe008d80ab06cee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637271100142270805&sdata=%2F2EEc85TtLyarjSz2Hm0Z%2BruFU4KiZPXeM6eTz9t%2Bc0%3D&reserved=0>

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From: Hamza Hafeez
Sent: Sunday, June 07, 2020 10:15 AM
To: Gito Varghese <[email-masked]<mailto:[email-masked]>>; Lelani Uypala <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Centrepoint <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#551004] - Fw:Credit note inquiry

Hi @Lelani<mailto:[email-masked]>,

Please ask the store team to raise a ticket to invalidate the below store credit note.

Hi @Gito<mailto:[email-masked]>,

Please create a voucher code for the customer worth AED 100.

Regards,

Hamza Hafeez

Customer Support / e-Commerce Executive

Landmark Tower, Dubai Marina, Dubai, P.O.Box 25030, United Arab Emirates

Tel: +971 4 517-3209   Mobile: +971 50 483 9600

Shop online at: www.shoemartstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.shoemartstores.com%2F&data=02%7C01%7Clelani.uypala%40landmarkgroup.com%7C233fc38a26ee48990fe008d80ab06cee%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637271100142290791&sdata=ZlZKXoPVNx3Mnl2Z1K8jwhZ%2FqU5XX44jhmg4DSNwquc%3D&reserved=0>

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From: Centrepoint <[email-masked]<mailto:[email-masked]>>
Sent: Friday, June 05, 2020 9:58 PM
To: Hamza Hafeez <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#551004] - Fw:Credit note inquiry

External email sender, please take precaution.

Hi Team,

Problem Statement: Store credit note issue

Assistance Required: Need approval for online voucher

Issue Description: Customer reported that she has store credit note of AED 100 and due to current situation customer is unable to use her credit note in store and wants us to convert into the online voucher.

We have already informed customer to use the credit note in store as it will expire on 18 August. But customer filed a case in Economic Department.

Customer name: Saher Mahek
Contact number: 0563412010
Email address: [email-masked]<mailto:[email-masked]>
Voucher code: 20061101200206YD18
Concept: Shoemart
Value: AED 100

Kindly check and advise what can we do in this case as.

Thank you for your help!

Regards,
Shivani

   On Thu, 4 Jun at 10:10 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:

   Hi Team,

   Problem Statement: Store credit note issue

   Assistance Required: Need approval for online voucher

   Issue Description: Customer reported that she has store credit note of AED 100 and due to current situation customer is unable to use her credit note in store and wants us to convert into the online voucher.

   We have already informed customer to use the credit note in store as it will expire on 18 August. But customer filed a case in Economic Department.

   Customer name: Saher Mahek
   Contact number: 0563412010
   Email address: [email-masked]<mailto:[email-masked]>
   Voucher code: 20061101200206YD18
   Concept: Shoemart
   Value: AED 100

   Kindly check and advise what can we do in this case as.

   Thank you for your help!

   Regards,
   Shivani

      On Tue, 2 Jun at 8:23 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:

      Hi Team,

      Problem Statement: Store credit note issue

      Assistance Required: Need approval for online voucher

      Issue Description: Customer reported that she has store credit note of AED 100 and due to current situation customer is unable to use her credit note in store and wants us to convert into the online voucher.

      We have already informed customer to use the credit note in store as it will expire on 18 August. But customer filed a case in Economic Department.

      Customer name: Saher Mahek
      Contact number: 0563412010
      Email address: [email-masked]<mailto:[email-masked]>
      Voucher code: 20061101200206YD18
      Concept: Shoemart
      Value: AED 100

      Kindly check and advise what can we do in this case as.

      Thank you for your help!

      Regards,
      Shivani

         On Wed, 27 May at 3:16 PM , Centrepoint <[email-masked]<mailto:[email-masked]>> wrote:

         Hi Team,

         Problem Statement: Store credit note issue

         Assistance Required: Need approval for online voucher

         Issue Description: Customer reported that she has store credit note of AED 100 and due to current situation customer is unable to use her credit note in store and wants us to convert into the online voucher.

         We have already informed customer to use the credit note in store as it will expire on 18 August. But customer filed a case in Economic Department.

         Customer name: Saher Mahek
         Contact number: 0563412010
         Email address: [email-masked]<mailto:[email-masked]>

         Voucher code: 20061101200206YD18

         Concept: Shoemart

         Value: AED 100

         Kindly check and advise what can we do in this case as.

         Thank you for your help!

         Regards,
         Shivani

         551004:1125156