Subject: RE: Refund Approval #8373960715
From: Sachin Maheshwari <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Midhun Madhu <[email-masked]>, ecom cskuwait <[email-masked]>, ecom cpkuwait <[email-masked]>, Escalations Dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ala Hamood <[email-masked]>
Date: Mon, 22 Jun 2020 13:03:30 +0000

Ok proceed.

Regards,
Sachin Kumar
Assistant Manager – Ecommerce Operations

Landline: +971 4 517 5412
India Mobile: +91 85860 04494
UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>
www.babyshopstores.com<http://www.babyshopstores.com/> I www.landmarkgroup.com<http://www.landmarkgroup.com/>

From: Shakeeb Arsalan <[email-masked]>
Sent: Monday, June 22, 2020 4:34 PM
To: Sachin Maheshwari <[email-masked]>
Cc: Midhun Madhu <[email-masked]>; ecom cskuwait <[email-masked]>; ecom cpkuwait <[email-masked]>; Escalations Dxbteam <[email-masked]>; Seeta Seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ala Hamood <[email-masked]>
Subject: Re: Refund Approval #8373960715

External email sender, please take precaution.
Hi Sachin,

Problem Statement: Late Shipping / Refund approval
Order Date : Mar 23, 2020
Order ID: 8373960715
Tracking ID: 100040847892
Amount to be refunded : KWD 78.28
Assistance Required: Need refund approval.
Issue Description: Customer placed order on Mar 23, 2020 and till now she has not received the order. As per the hybris the order status is ​shipped. but on Posta Plus portal it is marked as (Shipment Void), the issue have been escalate to the WH but we have not heard back from them.
Customer is chasing us for his/her refund so we request you provide us approval to refund and close the case.

Regards
Shakeeb

________________________________
From: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>
To: "midhun madhu" <[email-masked]<mailto:[email-masked]>>, "ecom cskuwait" <[email-masked]<mailto:[email-masked]>>, "Ecom cpkuwait" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 11 May, 2020 15:33:30
Subject: Late Shipping #8373960715

Hi Team,

Problem Statement: Late Shipping
Order Date : Mar 23, 2020
Order ID: 8373960715
Tracking ID: 100040847892
Assistance Required: Need Urgent Delivery
Issue Description: Customer placed order on Mar 23, 2020 and till now she has not received the order. As per the hybris the order status is ​shipped.
Customer is chasing us for his/her order so we request you to expedite the delivery date a​sap
and please update the address to:  Salwa Q 5 st 2 m 31 (سلوى ق5 ش2 م31)

Regards,
Fauzan

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